Vice President, Client Onboarding

Vice President, Client Onboarding Apply Locations: Toronto, ON, CAN Time type: Full time Posted on: Posted Yesterday Job requisition id: R240026160 Application Deadline: 11/14/2024 Address: 100 King Street West Job Family Group: Customer Shared Services BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. Mandate: The Client Onboarding (COB) function, in liaison with clients and numerous teams inside and outside of Capital Markets, is designed to centrally facilitate the capture of onboarding requirements in order to enable service, product provision, and revenue generation. As a leader and people manager, the Vice President is responsible for: People management accountabilities including acquiring and balancing resources, goal setting and tracking, career development, building and maintaining a strong Winning Culture, and enabling learning. Delivering great service levels to internal sales teams and external clients while maintaining strong risk management practices. Accountable for management of the end-to-end process for onboarding including groups that are not under the VP’s supervision. Establishing and maintaining good working relationships with stakeholders. Partnering with Operational Excellence and other teams to continually improve the function and service levels delivered. Key Accountabilities: People Management: Ensure and oversee goal-setting, providing staff feedback, and regular appraisals/performance reviews. Acquire and balance resources including building resource models, interviewing and leading the hiring of new COB team candidates and managers. Perform capacity planning to ensure future tasks and functions can be met by available resources. Ensure appropriate recognition, provide input to compensation decisions, career planning & development support for the COB team members. Ensure a Right First Time Winning Culture that allows for raising concerns and supports a great customer experience with high quality service. Operational Management and Monitoring: Ensure that COB roles and processes are well defined within the VP’s Line of Business pod. Ensure COB owned and broad CM client onboarding processes are well-defined; partner with other units to ensure appropriate controls & coordination in the overall onboarding process. Handle escalations and ensure a robust focus on quality management through culture, performance management, training, tools/procedures, and systems. Ensure client privacy and confidentiality is maintained throughout the onboarding and client operations process. Strategy and Change Management: Represent the Client Enablement function as appropriate leading or participating in meetings with LOB / desk heads and other areas of the firm. Review and monitor service performance to identify gaps, issues and best practices; develop and implement action plans to close the gaps and resolve the issues. Work with stakeholders to move to a globally integrated onboarding model. Assist with the implementation of technology to help streamline the front to back process. Knowledge & Skills: An undergraduate degree. Focal areas of Finance, International Business, Operations, Business, Law, or Technology; Masters degree, CFA or CPA would be an asset. 5+ years of relevant experience in a Capital Markets support role. Strong knowledge of trading products across Global Markets as well as Investment & Corporate Banking products. Excellent level of relationship management, interpersonal skills and the ability to strategically and ethically leverage these relationships. Working Conditions: This role operates in a high stress regulatory environment, with constantly changing expectations and close regulatory and audit scrutiny. The role may be expected to work long hours. Salary: $68,000.00 - $126,000.00 CAD The above represents BMO Financial Group’s pay range and type. BMO is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr