ASSISTANT DIRECTOR GENERAL, PROXIMITY SERVICES

About the Municipality of Îles-de-la-MadeleineThe Municipality of Îles-de-la-Madeleine employs more than two hundred and sixty people, (blue, and white-collar workers, professionals, firefighters, and managers), and has a population of over 13,000 people A unique archipelago in Quebec, Îles-de-la-Madeleine stands out for its exceptional quality of life, its many tourist attractions, and its commitment to sustainable development.The Municipality is responsible for ensuring the distribution of clean and safe water, treating residual waste, issuing building and renovation permits, maintaining an efficient fire department, providing community and recreational infrastructures throughout the territory, maintaining the road network, and promoting the economic growth of our archipelago.It ensures a quality living environment for its citizens by providing efficient public services and actively contributing to the harmonious development of the territory. Culture & ValuesThe Municipality of Îles-de-la-Madeleine, both a local municipality and a maritime community (Regional County Municipality, or MRC equivalent), is one of the key players in its territory.We rely on teamwork and the dynamism of our employees to move issues forward and constantly improve our community’s quality of life. The values of mutual aid, support, and involvement are key values for us and the members of our community.Our employees thrive on challenges and are recognized for making a big difference in their communities through their involvement, and concern to provide excellent service to their fellow citizens. Brief DescriptionReporting to the Director General, the incumbent will play a strategic role within the municipality. The ideal candidate should possess significant experience in operations management, specifically in the daily management of local services. He/she will lead a team committed to serving the community with innovative and inspiring leadership.The Assistant Director General ensures the implementation of administrative orientations and operational objectives, and the realization of the various municipal programs related to proximity services under his/her responsibility. His/her expertise supports the General Management team and works in close collaboration with the department directors, the organization’s managers, and the various municipal partners involved in the mission of the services for which he/she is responsible.In this role, the Assistant Director General will work with all municipal departments and stakeholders to choose solutions that align with the municipality’s strategic and operational objectives.In the absence of the Director General, the incumbent will also act as interim Director General, attending meetings of the municipal committee and decision-making bodies as the municipality’s official representative. Main Tasks & ResponsibilitiesPlan, organize, direct, and control the activities of the departmental management teams reporting to the incumbent, ensuring the effective and efficient delivery of municipal services and the well-being of citizens.Manage and supervise the Town Clerk’s Office, Communications and Citizen Relations departments, and other services under the incumbent’s responsibility.Support the directors responsible for local services in delivering a more accessible and adaptable service, and in carrying out their action plans.Maintain and promote a culture of efficient citizen services and assist the Director General in the management of the Municipality by collaborating on strategic and operational planning, as well as on the definition of objectives and priorities for local services.Monitor action plans and submit recommendations in terms of objectives, priorities, and budgets for activities.Ensure the review of performance indicators (dashboard) to enable a culture of process improvement and the use of best practices to support the strategic and operational vision of stakeholders.Ensure communication and collaboration between the various departments under the incumbent’s responsibility, as well as with general management and other municipal departments.Participate in various strategic projects, mainly concerning citizen services, operations management, and continuous improvement of internal processes. Required QualificationsEducationUndergraduate degree in administration or other relevant fieldMaster’s degree in a relevant field (an asset)Professional ExperienceA minimum of 8 years of relevant experience in operations managementA minimum of 5 years experience in managing a multidisciplinary work teamExperience in the municipal sector (an important asset)Experience in a unionized environmentExperience in managing and preparing/monitoring budgets, ensuring sound and efficient cost managementSkillsExcellent knowledge and understanding of the political and strategic issues at stake in the municipal sector, and in the development of proximity organizations and servicesExpertise in project management, implementation of key indicators, and process improvementFocus on citizen service and expertise in optimizing processes, customer experience, and operationsMobilizing leadership supported by an innovative approach and team-oriented management where results are essential to successThorough knowledge and rigorous application of municipal laws and regulationsExcellent command of spoken and written FrenchSpecific AbilitiesHigh level of professional rigor and ability to prioritizeChange agent/coachPolitical acumen, ability to influence and decision-makingPragmatic vision and implementation of efficient structuresStrong analytical skills and ability to support a business caseCivic-mindedness and commitment to high-quality serviceActive participation in the search for solutionsDemonstrated management skills, managerial courage, and mobilizing leadershipFocused on results and continuous improvementStrong interpersonal communication skillsAbility to establish a dialogue with citizens and various stakeholdersSensitivity to the human aspect of internal resource management Among the Challenges of the PositionEnsure the implementation of management reports, performance indicators, and dashboardsReview and structure operational processes, while ensuring their continuous improvementParticipate in the organization’s strategic planning Why Join the Municipality of Îles-de-la-MadeleineInnovative city focused on citizen servicesCore values conveyed by the organizationStimulating job challengesCompetent, professional management teamCompetitive salariesGroup insuranceDefined-benefit pension fundWork-life balance (flexible working hours and access to work from home)Employee daycarePromotion of healthy lifestyle habitsDynamic mobilization activitiesAccess to wellness leave, coaching, and professional development Main Contact at TALINKO – Executive SearchElaine Martineau – Executive Director – TALINKO – Executive SearchTel: (514) 912-7679 (direct) | [email protected] Follow TALINKO on LinkedInOnly the people selected for an interview will be contacted. We support the principle of employment equity.TALINKO is a recruitment firm of middle and senior executives also offering support in the recruitment of members of the board of directors or advisory committee. We operate in different business sectors.Please note that the masculine is used to lighten the text, without prejudice against the feminine form.