front desk clerk, hotel

Work Term: PermanentWork Language: EnglishHours: 35 hours per weekEducation: Secondary (high) school graduation certificateExperience: Experience an assetTasksRegister arriving guests and assign roomsResolve complaints and claims Provide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate charges and receive paymentsMaintain an inventory of vacancies, reservations and room assignmentsAnswer telephone and relay telephone calls and messagesAssist clients/guests with special needsProvide customer serviceSupport for persons with disabilitiesParticipates in a government or community program or initiative that supports persons with disabilities Offers mentorship, coaching and/or networking opportunities for persons with disabilities Provides awareness training to employees to create a welcoming work environment for persons with disabilitiesApplies accessible and inclusive recruitment policies that accommodate persons with disabilities Support for newcomers and refugeesParticipates in a government or community program or initiative that supports newcomers and/or refugeesSupports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Offers mentorship programs that pair newcomers and/or refugees with experienced employees Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youthsParticipates in a government or community program or initiative that supports youth employmentOffers mentorship, coaching and/or networking opportunities for youthProvides awareness training to employees to create a welcoming work environment for youthSupport for VeteransOffers mentorship, coaching and/or networking opportunities for VeteransProvides awareness training to employees to create a welcoming work environment for Veterans Supports Veterans in translating their military skills and experience into the language of the civilian job market Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.) Support for Indigenous peopleParticipates in a government or community program or initiative that supports Indigenous peopleOffers mentorship, coaching and/or networking opportunities for Indigenous workers Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Support for mature workersParticipates in a government or community program or initiative that supports mature workers Provides staff with awareness training to create a welcoming work environment for mature workers Offers mentorship, coaching and/or networking opportunities for mature workers Supports for visible minoritiesParticipates in a government or community program or initiative that supports members of visible minoritiesOffers mentorship programs that pair members of visible minorities with experienced employeesProvides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities