Optometry, Product Coordinator

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Optometry, Product Coordinator

Apply locations Toronto time type Full time posted on Posted 2 Days Ago job requisition id MED01654

About Us:

Established over 30 years ago, Medcan is a global leader in assessing clients' overall well-being and inspiring them to live well. Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes.

Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics.

The Role:

The Product Coordinator is the primary support for the Optometry Service. The role consists of a combination of administrative duties and working directly with clients to perform preliminary testing prior to their eye exam. The candidate will collaborate closely with product and operational management and be the primary contact for all external vendors, internal departments, and optometrists. This role requires strong interpersonal, organizational and time management skills. The individual will deliver exceptional patient care as part of a team in a fast-paced environment and possess a genuine passion for health, wellness and customer service. This is a client facing role and will require liaising with clients on a daily basis.

The Accountabilities:

• Manage the Optometrist’s schedule using Salesforce, schedule appointments for patients, confirm appointments via phone or email, and handle appointment booking/cancellation/rescheduling requests.
• Document and maintain client information using Accuro and Salesforce
• Conduct preliminary screening tests with patients using ophthalmic instruments, following established protocols.
• Under the supervision of a licensed optometrist, perform Zocular Eyelid System Treatment (ZEST) on patients
• Use excellent communication and multitasking skills to respond to customer inquiries in a timely manner, managing multiple client support channels including phone, email, and in-person
• Quote and discuss fees and payment policies, and address inquiries regarding invoices, payments, and collections
• Verify patient insurance coverage and handle insurance pre-authorization.
• Monitor and perform inventory control of retail products and clinical and office supplies
• Research and procure new products for the practice, develop relationships with vendors, and negotiate pricing.
• Send referrals to other healthcare professionals as necessary, following established protocols.
• Liaise and collaborate with Product Manager and Clinical Manager on business and operational initiatives, reporting and product development
• Assist with training and mentoring of new staff as required
• Display excellent organizational skills and effective time management
• Demonstrate Medcan values while interacting with all clients and staff

The Requirements:

• University degree or College Diploma preferred
• Minimum of 1-2 years of experience in a customer service position, healthcare environment an asset
• Previous Optometry experience an asset
• Demonstrated Ability to think quickly and creatively and be eager to learn and take initiative
• Demonstrated ability to communicate effectively and professionally with clients and colleagues
• Proficiency in Microsoft Office, Outlook and Salesforce is an asset
• The ability to navigate difficult conversations and interactions with professionalism
• A proven track record of satisfactory attendance, punctuality and reliability

This is a full-time position working in clinic 5 days a week scheduled Monday-Saturday at our 150 York Street location.

We thank all applicants for their interest; however only those selected for an initial interview will be contacted. No phone calls and no agencies please.

Diversity, Inclusion, and Accessibility:

Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We continuously work to provide a fair opportunity for all staff to participate and succeed at work, creating a sense of belonging, respect and a place that values the unique perspectives and lived experiences of each member of our team. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!

If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.

About Us

Medcan is a global leader in proactive health and wellness services and is devoted to providing care for individuals, families and employers that is grounded in the latest evidence-based practices, technologies and treatments. Our team of medical experts unites to provide transformational specialty and primary care to achieve more for you and your health. Medcan’s flagship Annual Health Assessment is a comprehensive, physician-led analysis of your current health and wellness as well as your future risk for developing disease. We provide our clients with personalized plans and help them take action through our comprehensive ecosystem of services, along with convenient in-person and virtual ongoing care. Located in downtown Toronto (150 York St.), Oakville (2275 Upper Middle Rd.), Collingwood (40 Huron St.), and Muskoka (seasonal – 84 Joseph St.) Medcan is here to give you more control over your health and to help you live well, for life. Learn more at medcan.com.

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