Personal Lines Team Lead

Built with strong Essex-County roots, Ives Insurance prides ourselves on being there when our community needs us most. With offices spread throughout Essex-County and beyond, we’re proud to serve our communities by providing industry leading customer service and care. Ives is a member of the Navacord Group, and we’re pleased to support them in their mission to, “build the great Canadian brokerage”.Our Essex team is excited to be adding a Personal Lines Team Lead. Reporting to the Director of Personal Lines, the Personal Lines Team Lead supports and develops the overall performance of their team, while maximizing efficiency and fostering an effortless client experience.OverviewWe are seeking a dedicated Personal Lines Team Lead to join our team. The Team Lead will oversee their team's overall performance, coordinating their team's activities with other team leaders/offices to ensure goals are met. This role requires strong leadership skills and the ability to coordinate effectively.What you'll do- Support staff by identifying strengths and developmental needs through active monitoring & coaching sessions to assist brokers in reaching their full potential- Act as a technical resource for the team by maintaining a working knowledge of all applicable systems and internal workflows- Handle and document the outcome of escalations and use the situation as a developmental and coaching opportunity- Participate in strategic planning to attain goals and objectives of the brokerage- Assist with staff scheduling and time management system to ensure internal brokerage and clients expectations and policies are met- Participate in extracurricular team building activities which may occur outside of office hours- Comply with both regulatory and internal guidelinesWho you are- RIBO license required, CSIP or equivalent designation an asset- Excellent interpersonal and communication skills- Excellent organizational, time-management, and problem solving skills- Insurance management or senior broker/peer coach experience an asset- Ability to work independently and as a team, always leading by example- Ability to delegate as necessary to complete goals in a timely manner- Professional demeanor and appearance- Proficient in MS Word, Outlook, and BMSWhy join us?Ives Insurance is proud to be an employer of choice throughout South-Western Ontario. We offer a comprehensive benefit package including:- Medical, Dental, and Vision benefit options- A culture founded on growth & development with opportunities to grow with the organization- Hybrid work approach- Mental health benefits- Retirement savings optionsAnd more!Ives Insurance Inc. is an equal-opportunity employer. We strive to foster a culture where all employees feel excited to grow careers. Ives Insurance will not discriminate on the basis of age, disability, sex, race, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.