Front Desk Agent

Position Summary: The Front Desk Agent is responsible for taking resort reservations, checking guests in and out, taking resort payments and responding to guests' questions and concerns Key Accountabilities: Provides outstanding service excellence to guests Takes resort reservations in person or by phone in the absence of the Switchboard/Reservations Operator Greets, enters and confirms guests in the system, arranges payment, allocates rooms, etc. Ensures guests' luggage reaches the room or is stored in storage Informs guests' about hotel policies and procedures Provides tourist information to guests' and provides information on the resorts features and specials Place guests' valuables in the safe if required Coordinates guests' laundry, dry cleaning, shoe shining, room service and promotes other services Ensures mail messages, faxes, etc. reach the guest Prepares guests' bills, explains charges and collects payment Balances daily transactions at the end of every shift Manages other initiatives or duties as required Education and Qualification Requirements High School Diploma or suitable combination of education and experience; hotel or hospitality education preferred Excellent communication skills; both written and verbal Computer literacy in MS Office; hotel reservation software an asset Minimum 2 to 3 years of experience in front desk; 4-star resort experience preferred First Nations experience an asset Other languages an asset Criminal Record Clearance mandatory Regular resort/hotel environment, non-traditional work hours Special Working Conditions The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department. Every team member will follow and support the Core Values, Mission and Guiding Principles of the Stoney Nakoda Resort Compliance Requirements Every team member must comply with all requirements of the corporate policies Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible. Adhering to all company and regulatory policies as they relate to functions of the position.