Supervisor Operations, Estates

Aviso:At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at The Opportunity:We’re looking for a Supervisor, Operations - Estates to join our Operations team.Reporting to the Senior Manager, Operations, the Supervisor, Operations - Estates is responsible for the supervision of the estate settlement process across all lines of business. In accordance with regulatory requirements and internal policies and procedures, the role provides daily guidance, training, and assistance to administrators/senior administrators in problem solving and ensuring processing and responsibilities are completed by the deadlines and service standards. In addition, the role will be responsible for providing first level oversight and approvals of daily tasks, where exceptions may be requested. Who you are: Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members What your day looks like: Supervise and coordinate all activities of the department to ensure timely and accurate processing, including prioritization of duties and shifting of resources Handle escalations (internal/external), identify gaps/trends, and ensure customer service levels are maintained within the department Design and implement quality controls and facilitate regular quality assurance tests Collect and analyze key performance metrics for the department. Provide summaries of overall activity during the month, identifying any unique circumstances impacting the area and anticipated future events Identify opportunities to streamline/improve processes where appropriate In consultation with the Senior Manager, stay up to date with changing industry regulations and determine impacts to day to day operations Monitor department workload and assess requirements to handle changes in volumes. Plan resources by prioritizing functions and re-aligning resources to meet target deadlines Provide onboarding, training and on-going support to new and existing staff members. Maintain and have oversight over team training materials Update and maintain the department’s skills matrix In consultation with the Senior Manager, establish annual performance goals and success indicators Provide effective and ongoing performance feedback to staff members Facilitate staff meetings to provide department updates and to encourage the sharing of ideas, soliciting topics of conversation relevant to the team Cover responsibilities of the Senior Manager during times of absence, vacations, etc. Prepare client complaint summaries and represent Estates with these enquiries RequirementsYour experience and skills: Post-secondary education and continuing education relating to the Investment Industry, specifically operations functions In-depth knowledge of relevant regulatory requirements, the successful completion of the IFIC and/or the CSC is an asset 3 years of experience in the Estates area 3 – 5 years of progressively responsible experience in the investment industry, including past supervisory experience for a minimum of 1 – 2 years Ability to function with autonomy and is well versed in working closely with Legal, Compliance, Trustee and Client Complaints departments Fluent communication skills in English are required and bilingual skills in French are an asset Excellent interpersonal skills including delegation and mentoring of staff Strong attention to detail and accuracy along with organizational, time management and administrative skills Ability to work under pressure, set priorities and meet project deadlines. Solid analytical and problem-solving skills with the ability to handle multiple tasks in a fast paced environment, with the appropriate attention to detail Superior customer service with the ability to quickly identify and resolve problems to the satisfaction of all parties Highly motivated and results driven Experience in existing systems ( Dataphile) and system integration, along with incremental development BenefitsWhy Aviso Wealth?At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success. Here are a few things that set us apart: Competitive compensation package that rewards and recognizes individual contributions Excellent health, dental and insurance benefits to meet the diverse needs of our employees Generous vacation time, fitness benefit, parental leave top-up options Matching contributions to our retirement program Commitment to the continuous improvement of our staff through learning & development and an education assistance program Regular social events to foster teamwork Equal Employment OpportunityAviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.No recruiters or agencies, please.Company Overview:Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with over $130 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors.A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.SalaryThis position is posted with an expected salary range of $75,000 - $85,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.