CLOSED Operations Officer x2 - Edmonton 52089

Do you have customer service or admin experience? Are you looking to gain experience within a top 5 bank? Do you have excellent time management skills? If so, this would be a great opportunity for you!Our client, a top 5 bank, is looking for an Operations Officer for a 6 month contract in Edmonton. This is a hybrid role. 100% onsite for training 8-4 or 9-5pm – 3-4 months. There is a high possibility of contract extension and conversion to full time opportunity.Pay rate: $22.00 / HourWorking Hours: Monday-Friday, 8am-4pm, 9am- 5pm, 10am-6pm (what is assigned, on a rotational basis)Overtime is occasionally required with approval.Advantages?Gain experience within a top 5 bank?Great work culture within team?Opportunity to grow in Company?Potential for contract extension and conversion?Earn a competitive rate within the industry?Hybrid roleResponsibilitiesAs an Operations Officer, your duties will include but not limited to:?Providing a broad range of operational support and performing general to specialized transactions and/or other processing activities ?Executing transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)?Referring or escalating processing or operational issues as needed based on a solid understanding of the issue?Identifying opportunities to improve service delivery?Supporting partners with incoming transactions?Interacting with partners by responding to requests?Prioritizing and managing own workload to meet Service Level Agreement (SLA) ?Understanding internal and industry regulations and trends?Supporting the timely and accurate completion of business processes?Reviewing internal processes/activities and provide ideas for process improvement?Investigating and escalating non-standard or high-risk activities as appropriate?Adhering to enterprise frameworks and methodologies?Complying with Bank Code of ConductQualifications?Excellent written and verbal communication skills?Microsoft office experience, Proficient in Excel, word and PowerPoint?2 + Admin experience?Time management skills?Must be able to work independently as well as in a team?Adaptable and willing to learn?Tech savvy – able to pick up on internal company’s systems and quick leaner?Understanding of risk compliance?Punctual and reliable?Organized and hardworkingNice to have: ?Previous experience in the banking industry?Flexible to work?Experience working with SOPsSummaryInterested in the Operations Officer role in Edmonton? Apply online today!Candidates moving to the next step of the recruitment process will be contacted.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.