Homeless Individuals and Families Information System (HIFIS) Community Coordinator

POSITION PURPOSE Reporting to the Supervisor, Data Services, is responsible for providing initial and on-going Homeless Individuals and Families Information System (HIFIS) training and support to all potential HIFIS users through the phasing in of HIFIS in all Emergency Shelters in the Region, including all shelter operators and their staff as well as some Regional staff; coordinating the collection and reporting of data from HIFIS and reports to the Branch, the Department and external organizations. MAJOR RESPONSIBILITIES Promotes HIFIS to new users, Homeless Service Providers (HSP) and other potential providers. Develops partnerships with federal government staff through activities such as HIFIS software training, IT and software technical support, and validation of data integrity. Orients, trains, tests and updates the users, Emergency Shelter operators and their staff and selected Department staff on HIFIS and related legislation, regulations, policies and practices. Receives, analyzes and reports on HIFIS aggregate data and trends and assists in the development of community data reports on homelessness issues in the province, and assists with knowledge transfer by disseminating meaningful data and information within the community under the Manager’s direction. Prepares statistical fact sheets and report card based on data compiled by HIFIS, including demographic. Participates in the optimizing of HIFIS. Participates in meetings, committees and task forces, as assigned. Ensures that services provided meet Regional customer service standards. Maintains expertise in technical skills and program knowledge, by reviewing technical literature, participating in regular field practice and attending training, seminars and conferences, as required. Performs other duties as assigned, in accordance with Branch and Department objectives. QUALIFICATIONS Successful completion of a Community College Diploma in Computer Science, Information Technology, Business Administration or a related discipline or approved equivalent combination of education and experience. Demonstrated experience in computer systems development process. Valid Ontario Class “G” driver’s license and a reliable vehicle to use on corporate business. Knowledge of and demonstrated ability in corporate core competencies including customer service, communication, team work, initiative/self management, accountability, flexibility and adaptability. General knowledge and demonstrated ability in instructional design, analysis, measurement and evaluative methods, facilitation and presentation skills.