Transportation Officer - MM-2024-09-24-07 - MEC

Trillium Lakelands District School Board invites applications for the position of Transportation Officer Start Date: As soon as possible Salary: Band 3 ($65,325 - $76,421) Hours: 35 hours per week Worksite: Muskoka Education Center, Bracebridge, Ontario Posting: MM-2024-09-24-07 Trillium Lakelands District School Board (TLDSB) encompasses the municipalities of the City of Kawartha Lakes, Haliburton County, and the District Municipality of Muskoka. With approximately 16,000 students, TLDSB has 41 elementary schools, 7 secondary schools, and 6 alternate education and training centres. Reporting to the Transportation Supervisor, the successful candidate will have a leadership role in the Transportation Department. Specifically, the position is responsible for assisting in the supervision and coordination of the transportation function of the Board; database and software maintenance; and ensuring the continued implementation, maintenance and upgrade of services from both a cost and efficiency perspective according to the Board’s policies, procedures and the guidelines of the Ministry of Education Overall, the Transportation Officer will contribute to student achievement and the TLDSB Mission Statement ‘Better together in a safe and caring learning community’ by ensuring that qualified students have safe and equitable access to transportation services in order to access TLDSB learning institutions. Primary Responsibilities include : Administer daily departmental route planning activities required to operate the transportation system (responsible for a group of routes, schools and Operators); Assist with the creation of transportation routing; Track contract performance management for Operators in their area of responsibility; Receive phone calls, concerns, inquiries from parents, schools and operators; Resolve transportation issues with parents, schools and operators including receiving and investigating complaints, suggestions, supplying appropriate responses and implementing necessary changes; Carry out general office duties which include sending Parent Paid to Drive invoices to Accounting, sending files / templates to third-party providers and managing medical plans of care; Routing Software management, updates, technical support (lead, troubleshoot, report, resolve, share with staff); Assist in the creation / gathering of information for Ministry or Board reporting; Oversee & assist in the contract payment process; Oversee & assist staff in preparing for school start-up by communicating with parents, Operators, schools about pick times, routes (times and schedules) and seating plans; Assist Transportation Supervisor as required, managing staff and department in Supervisor’s absence; Lead designated projects and manage ad-hoc special projects; coordination of Specialized Services Transportation; Perform documentation updates for department and training manuals; Other duties as assigned. Education: Post-secondary diploma in transportation or equivalent field of study; Additional training courses in computer operation and software programs. Experience: 2 to 5 years of progressive experience in a school board setting; Working knowledge of Provincial legislation related to school transportation; GIS, routing software experience considered an asset. Knowledge/Skill/Ability: Excellent interpersonal skills and superior verbal and written communication skills; proven customer service skills especially dealing with difficult people/having difficult conversations; Demonstrated organizational ability, initiative, and attention to detail; Ability to function independently and as a member of a team, dealing with confidential information and multiple priorities in a complex environment; Valid Ontario driver’s licence; Geographical knowledge of Trillium Lakelands DSB area would be an asset. Working Conditions: Office building working environment; Frequent amounts of concentration, attention to details, visual exertion, and keyboarding; Pressure to meet deadlines, and interruptions; Occasional Travel. Qualified applicants are asked to submit a cover letter and resume quoting posting #MM-2024-09-24-07 no later than 4 p.m. on Tuesday, October 8, 2024, to Sara Manol at [email protected] . Please be advised that as a condition of employment the successful candidate will be required to provide an original copy of a valid Police Records Check with a Vulnerable Sector Check dated within 6 months prior to the date of hire. The Trillium Lakelands District School Board would like to thank all respondents; however, only those selected for an interview will be contacted. Trillium Lakelands District School Board complies with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for a disability during any stage of the recruitment process, please contact the Principal/Supervisor to whom you are submitting your application.