Junior IT Specialist, Division Services

Location: Mississauga, OntarioCompany: Mattamy Homes CanadaDepartment: Information Technology, GTA Lowrise DivisionEmployment Type: Full-TimeReports to: Manager, Division ServicesWhen it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. Our team is optimistic, hardworking, and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry.What we offerReporting to the IT Manager, Division Services, the Junior IT Specialist Division Service will be responsible for supporting and ensuring delivery of IT services to the Toronto Homebuilding business.What you’ll doProvide exemplary end-user support and service in all situations, keeping the end-user informed of progress and workarounds.Provide a prompt response to user requests for information and assist in application system problem resolution.Collaborate with IT Service Delivery Leads for incident management and problem resolution.Proactively build relationships and awareness of remote office activities with key stakeholders.Ensure defined processes and procedures are followed and maintained.Partner with People & Culture to ensure onboarding/offboarding processes are followed.Assist all users with Windows 10, Windows 11, Dell, iPads, iPhone, and Android support.Troubleshoot meeting-related issues with Logitech devices and Microsoft Teams.Triage issues and service requests via phone, e-mail, or service desk ticketing system.Log all incoming calls in an Incident Management tool and resolve and/or escalate calls as required.Train users on Mattamy processes and applications.Manage ordering & deployment of hardware and software required for users.Ensure user hardware central database is managed and up to date.Manage distribution groups.Assist users in troubleshooting Multi-Factor Authentication (MFA) related issues.Deployment and troubleshooting of Konica Minolta printers and manage toner inventory.What you bringStrong knowledge of computer hardware, software, operating systems, and networking fundamentals (LAN/WAN/VPN).Proficiency in diagnosing and resolving technical issues in a Windows and/or Mac environment.Understanding of Wide Area Network and LAN technologies.Demonstrated experience with client support and a proven ability to deliver a high level of customer service.Excellent written and verbal communication skills.Customer and Vendor relationship management skills.Demonstrated proactive approaches to problem-solving with strong decision-making capability.Strong ability to achieve high performance goals and meet deadlines in a fast-paced environment.Able to travel within the GTA region.Bonus pointsCollege Diploma or University Degree in business or information systems.Experience with systems such as Fresh Service, Solarwinds, Office 365, Active Directory, Apple, Windows and Android Devices, Dell Hardware, JD Edwards, and LogMeIn.We encourage applicants who meet most of the role requirements to apply! If you’re the right candidate, we’ll help you learn and grow.Who we areMattamy Homes is the largest privately owned homebuilder in North America, helping more than 8,000 families realize their dream of home ownership each year.At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work.Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application.Qualified applicants will be contacted directly by the Talent Acquisition team. #J-18808-Ljbffr