We are The Property Law Firm LLP - a mid-sized real estate law firm with offices across Canada. Our commitment lies not only in providing exceptional service to our clients, but also in nurturing our greatest asset: our people. With a steadfast dedication to consistent service, communication, and culture, we’ve embarked on a journey to build a firm where every team member can flourish and contribute to our collective success.
Overview:
We are currently seeking an experienced and professional Operations Manager to join our team in Calgary. Reporting to the firm’s Partner, this role is critical for ensuring the smooth functioning of the business with direct accountability for operations, facilities, IT and employee relations. The ideal candidate will be an experienced people manager with exceptional communication skills, complemented by very strong organizational, planning and analytical skills.
Responsibilities:
- Leads and directs end-to-end operational function for the Calgary office to ensure smooth, effective and efficient systems, tools and processes
- Partners closely with lawyers to ensure strong alignment across operational processes and specific team needs
- Leads local recruitment planning and onboarding process
- Manages administrative team to ensure high performance, engagement and development
- Responsible for resolving employee relations issues in partnership with the HR team
- Ensures compliance with industry and legislative standards
- Ensures employee updates and changes are appropriately recorded and integrated with payroll
- Oversees all office facilities, maintenance, security, cleanliness and space allocation
- Oversees IT procurement and provides essential local IT support
- Vendor management including selection, contract management and budgeting
- Client escalation swiftly addresses, resolves or escalates client complaints
Qualifications:
- University degree in any discipline or equivalent experience
- At least 8 years of experience as an Operations Manager with direct team responsibility
- Experience as a Real Estate Law Clerk or Paralegal strongly preferred
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Superior communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Alignment and commitment to our values: Consistency, Communication, and Culture
If you are an enthusiastic and organized individual with a passion for people and building great businesses, we encourage you to apply
We are an equal opportunity employer and are committed to providing accommodation in accordance with applicable laws. Discrimination or harassment based on any protected characteristic under Alberta law is strictly prohibited. We comply with legislation such as the Alberta Human Rights Act to ensure equality and accessibility for all. If you require accommodation during the recruitment process, please contact the poster.
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