Associate Director, Network and Voice Engineering

Who We Are Wayfair.com is a leader in the e-commerce space for all things home. By using technology and data to create a best-in-class experience for our customers, it gives us a competitive advantage in the global home goods market! Employee Tech at Wayfair is responsible for providing technology services and support for all Wayfairians globally. Our goal is to enable employee productivity through collaboration and innovation. What You'll Do Lead and drive the overall strategy of multiple functional areas around Network and Voice Engineering efforts as we continue to evolve and build the next generation of network solutions. Architect new and existing solutions, and provide technical leadership to effectively build them out on a massive scale. Lead a team of 10+ individuals at various levels to manage performance and team efficiency. Work with third party vendors to evaluate existing contracts, adopt new technologies, and drive contract efficiency. Engage internal stakeholders within Wayfair to understand current/future support needs, and allocate resources appropriately to solve complex technical issues. Act as a champion and liaison between business users and Employee Tech to ensure operational excellence. Work with other Employee Tech teams to communicate new initiatives and collect feedback on user experience. Use data to measure the success of the operation and drive decision making. What You'll Need 7+ years of Network and Voice Engineering experience. 5+ years of experience managing technical teams. Experience deploying and supporting hybrid on-prem/cloud environments. Ability to provide hands-on technical and operational guidance to senior engineers. In-depth understanding of Cisco or Aruba network and Genesys voice technologies, or comparable tech. Knowledge of Cisco R&S and UC technologies (UCCE, CUCM, CUBE). Strong understanding of OSPF, IPSec, VLANs, BGP, IP routing, Cisco ASA firewalls, Palo Alto firewalls, network management. Demonstrated ability to build partnerships at every level and manage those relationships. Strong communication and influencing skills where you can explain ideas from different perspectives to technical and non-technical audiences. Capable of managing competing priorities and making the right trade off based on business impacts. Bachelors in Information Technology, Information Systems, Computer Engineering, Computer Networking, Computer Science, or equivalent work experience. Public cloud engineering experience with either Google Cloud, AWS, or Azure environments. CCNP or CCIE certification. Why You’ll Love Wayfair: Time Off: Paid Holidays Paid Time Off (PTO) Health & Wellness: Full Health Benefits (Medical, Dental, Vision, HSA/FSA) Life Insurance Disability Protection (Short Term & Long Term Disability) Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships) Mental Health Support (Global Mental Health, Global Wayhealthy Recordings) Caregiver Services Financial Growth & Security: 401K Matching (Employee Matching Program) Tuition Reimbursement Financial Health Education (Knowledge of Financial Education - KOFE) Tax Advantaged Accounts Family Support: Family Planning Support Parental Leave Global Surrogacy & Adoption Policy Professional Development & Recognition: Rewards & Recognition Global Employee Anniversary Awards Paid Volunteer Work Unique Perks: Employee Discount U.S. Bluebikes Membership Global Pod Outings Work/Life Balance: Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments. We are looking forward to your application! About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected]. #J-18808-Ljbffr