Retail Supervisor

Detailed Job Description Position: RetailSupervisor Location:Blue River, BC Type:Full Time, Seasonal  Reportsto: Sports Shop Manager Aboutthe Company: When you work atMike Wiegele Helicopter Skiing you become part of a larger family of motivatedpeople who thrive in a natural environment that promotes safe practices andgood health. At Mike WiegeleHelicopter Skiing we know that our employees are our most valuable asset. Ourwages are highly competitive, and our subsidized housing and food services meanthat our employees can save money while working in Blue River throughout theyear. We offer opportunities for advancement in all departments andensure that each employee is supported in their effort to provide excellentcustomer service every day. Our culture isbuilt on positive attitudes, ambition, and a passion for skiing. Whetheryou join us for an amazing seasonal experience or join our team in a year-roundcareer capacity, employment at MWHS is the experience of a lifetime. Benefits of Employment Include: Subsidizedstaff accommodation in private or shared residence Fitnesscenter Staff ratefor on-site massage therapy Family andfriends’ discounts Opportunitiesto helicopter ski Ski passesto Marmot Basin in Jasper, AB Recreationopportunities such as cross-country skiing, snow shoeing, and skating In-housetraining and development programs EmployeeAssistance Program Discountedrates at various hotels in Kamloops, Jasper, and Vernon Staff mealplan 30% offretail items in our specialized boutique Guaranteedadventure! Aday in the life of a Retail Supervisor : An important part of your role will be using your extensive knowledgeand experience in mentoring and coaching other retail staff, with the goal ofretention and succession. You will be asked to evaluate the quality andpotential of the staff and suggest possible areas for improvement and proposeadditional training or education. MWHS will rely on your evaluation to assistwith planning retention and succession in the retail department. Responsible for training and motivating Sport Shop and Boutique staff toincrease sales through techniques such as upselling, exceptional productknowledge, properly assessing customer needs, etc. Responsiblefor some administrative functions such as, selecting competitive distributors,placing of supply orders, receiving shipments, checking invoices against ordersplaced, approve invoices and submit to administration for payment, preparingseasonal budgets, scheduling of staff hours and submitting staff work, keepingoffice in order, maintain records as requested by Resort Management, and costcontrol. It is the expectation that some of these duties will be delegated whenrequired and appropriate. Delegate the supervisionand running of the Boutique to the boutique clerk during time off periods. Manage the retail inventoryand restocking across 3 store fronts and order the retail stock for the nextseason. Implementretail operation policies and procedures, so as to ensure that all services toguests meet with the highest standards of the hospitality industry and togenerally work to ensure efficient effective and cost-effective operation. Maintaincleanliness in the Sports Shop and Boutique retail area including, walls,floor, staff areas, washroom, storage areas, loading dock, and proper storageand disposal of all garbage and recycling. Maintainand update retail software, hardware, and display fixtures, and order whennecessary, check functioning and carry out maintenance as required. Ensuresafety measures in retail stores, inside and out, including fire prevention andprotection and keep the floor accident proof. Tobe conscientious of good staff relations. It is a crucial aspect of this roleto maintain great staff morale by welcoming feedback and sharing yourexperience and knowledge. Any concerns about staff morale should be brough tothe attention of MWHS Human Resources department and/or Resort Management, withsuggestions and proposals on possible solutions and support that the Companycan provide. Prepareseasonal maintenance list, and seasonal budget list. Ensureaccurate and detailed tracking of daily and yearly sales via point of salessystem. Dailyrestocking of inventory across all store fronts. Maintaininventory and reorder supplies before they run out. Musthave basic understanding of Sports Shop procedures to be able to assist whenneeded. Incharge of retail area cleanliness: vacuum every night, sweep the shop floor andmake sure that the retail area is always a very clean and orderly place.  Kubotause: ensure the Kubota is taken care of and driven safely. Snowand ice buildup should be cleaned daily. Willalso be responsible for training Boutique, Sports Shop, and Albreda staff onpoint of sales system and procedures, and provide and organize productknowledge sessions for retail all staff. The accountabilities listed above are provided asexamples of area of responsibility and are not intended to create limits toresponsibility but to help understand the scope of the position. All staff are expected to be team orientedand maintain confidentiality of all information gained while working with thecompany. Qualifications& Requirements : Minimum5 years of related experience with superior track record in supervision. Superiorleadership and supervision abilities. Excellentunderstanding of the winter sports retail industry. Outstandinginterpersonal and communication skills, self-motivated. Experienceand/or education in customer service. Computingexperience including use of excel and retail software. Knowledgeof outdoor recreational clothing. Attentionto detail and commitment to continuous improvement. Solidunderstanding of sales. Mustbe responsible, prompt, and able to work independently. Attributesinclude energetic personality, people skills, and good grooming standards. Mustbe able to frequently bend and kneel, lift moderate weight, and work on feetfor an extended period. Validdriver’s license required. Mustbe able to work as part of a team. Secondlanguage preferred (German). Compensation: $23.50 perhour, plus auto gratuities, season completion bonus $1 per hour Equal Opportunity: Mike Wiegele Helicopter Skiing is committed toproviding equal treatment with respect to employment according to theprohibited grounds of discrimination as established under human rightslegislation. Mike Wiegele Helicopter Skiing ensures that all employees havemeaningful employment that is ethical, fair, and free from discrimination orharassment. This commitment extends to the hiring process and throughout thecourse of employment.   **ONLYCANDIDATES SELECTED FOR THE NEXT STAGE OF THE RECRUITMENT PROCESS WILL BECONTACTED**