Infrastructure Support Analyst (IIT)

Infrastructure Support Analyst (IIT)On behalf of our client, Procom is looking for an Infrastructure Support Analyst – Industrial Information Technology (IIT) for a 3 month contract with long term extension in Calgary, Alberta. Infrastructure Support Analyst (IIT) Job DetailsOur client is looking for an Infrastructure Support Analyst who will assist their infrastructure team in delivering key industrial IT initiatives, identify IIT infrastructure requirements, develop and maintain IIT standards, collaborate with our client’s outsourced infrastructure team, and provide technical support and issue resolution. This role may require 1-2 onsite camp visits per year to Fort McMurray. Some on-call support may be required.Infrastructure Support Analyst (IIT) ResponsibilitiesReview and manage the physical IIT network infrastructure and recommend improvements for the  connectivity in a ISA99 compliant control System;Work with third party vendors to co-ordinate and support the development of IIT infrastructure designs and applications;Review, manage, maintain and operate software systems and services associated with the IIT environment as required.Ensures all IIT infrastructure requirements are clearly and fully identified;Uses knowledge of hardware, software, and network technologies to analyze and recommend infrastructure options for growth;Understand and ensure that new technology or services adhere to client’s IIT environment and ISA 99 control system standards.Identifies and establishes IIT standards for development of on-going policies and procedures;Identifies risk and prevents the compromise of information security and misuse of IITresources;Ensures all aspects of the IIT infrastructure systems are effectively documented and support business objectives;Develops and maintains IIT standards in support of new services and systems as required by client’s Business initiatives.Provides technical guidance to support day to day IIT and client operations;Assists in the management of IS budgets;Provides technical guidance to IS Operations, Controls & Operations, and Operations & Maintenance team as required.Acts as the primary contact for IIT requests and coordinates with the appropriate technical team/vendors to ensure proper resolution;Receives, tracks and prioritizes issues for resolution, resolving issues as expertise permits and/or escalating as required;Ensures system changes are planned and managed effectively;Ensures PCN infrastructure environment operates under cyber security best practices based on ISA 99 control system standards;Pursues ongoing development of customer service skills, technical skills and product knowledge and identify areas for continuous improvement;Troubleshoot, research, test, and/or coordinate installs, upgrades, and outages at remote sites as required.Infrastructure Support Analyst (IIT) Must-Haves: Computer Science Degree or equivalent certification or diploma and/or experience5+ years of experience in an infrastructure support role5+ years’ experience in Cisco networking (VLANS, EIRGP/OSPF, ring network topology and security)Experience in work with Honeywell Experion PKS, Tofino firewalls and Honeywell Fault Tolerant Ethernet (FTE) networkExperience with NetApp SAN configuration, Active Directory, VMware, and UCS technologiesSCADA, DCS, or PCN systems with a good understanding of process control network architecture and ISA 99 control system standards (asset)Strong interpersonal skills, ability to work well with diverse personalities and work forceAbility to forge, grow and maintain positive relationships with multiple groupsStrong written and oral communication skillsAble to manage multiple priorities simultaneously and meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environmentAbility to work within tight deadlines and prioritization of work to achieve themStrong analytical, critical thinking, problem-solving skills, and a high degree of accuracy andattention to detailAbility to travel to site post-pandemicInfrastructure Support Analyst (IIT) Required Certifications:PPE/H2S Alive Safety CertificationsCisco Certifications: CCNA and CCNP Routing & SwitchingCompletion of the following courses would be considered an assetHoneywellIS-ZANC2HON: Information Systems: Advanced - Cisco Switching for Honeywell ImplementationIS-1111: Information Systems: Fundamentals – FTE/CISCO ImplementationIS-OSS8003: Information Systems: Fundamentals-Plant Security Governance and Management OverviewVMware (VCA/VCP), NetApp (NCSA), Microsoft (MCSA, MCSE), Construction Safety Training System (CSTS)Infrastructure Support Analyst (IIT) LocationCalgary, Alberta, remote until further notice. Onsite in Calgary office post-pandemic.Infrastructure Support Analyst (IIT) Assignment Term:ASAP to December 31, 2022. Multi-year extension possible.Infrastructure Support Analyst (IIT) Start Date:ASAP