Strategic Analytics Consultants

Conducts business process analysis by completing process mapping, identifying relevant KPIs, complete current state analysis, observing patterns and developing future state recommendations based on data; build implementation plans for a variety of business processes. Collaborates with systems users, stakeholders and IT to identify process and workflow improvement areas. Consults, supports and guides stakeholders through design, configuration and business process setup based on best practices and a thorough understanding of business requirements. Assesses and makes recommendations on the overall impact of proposed changes to business processes and investigates external solutions. Documents, designs, develops and tests related configuration revisions according to formal change control process. Operational Data and Informatics Analysis Develops dashboards, metrics, analysis and reports using various tools to inform business, financial and labour relations matters. Conducts regular audits to monitor business and operational processes related to data quality; analyzes, compiles reports and makes recommendations on data findings to leadership teams; identifies data errors, develops recommendations and implements data correction strategies. Responsible for maintenance and support of Workday and other systems and applications within operational areas Provides needs assessments and consultation regarding system changes including upgrades and new product releases. Resolves escalated support cases for trouble shooting and responds to systems-related questions. Records and manages incident or service requests in case management system, closes cases when resolved. Collaborates and coordinates with operational areas and IT on potential changes and upcoming system upgrades and releases. Maintains system documentation, in particular with respect to maintaining data quality and business process documentation. Generates reports to system users and operational areas. Participates in systems projects for current and future implementation of business system modules and enhancements. What you must have: Minimum of 5 years experience in a similar role with a minimum of 1 year of in Business Analytics. Knowledge or experience with an ITSM system is an asset. Experience working with SharePoint administration considered an asset. Experience with value stream mapping, business process and data analysis, business rules definition, data definition and preparation. Experience in research and analysis to support a best practice approach to future state processes. Experience in creating functional specifications for reports, workflow, interfaces (functional), and extensions. Experience in test planning, developing and documenting test scripts, supporting and participating in testing. Salary/Rate Range: $102,055 to $106,308