Technical Support Professional Co-op (Jan - 12 months)

IBM Technical Support Professional Co-op (Jan - 12 months) in Markham, OntarioIntroductionA career in IBM Software means you'll be part of a team that transforms our customer's challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers.Your Role and ResponsibilitiesAs a Technical Support Professional, you will gain experience in a customer-facing capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.Your primary responsibilities include:Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment.Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.Required Technical and Professional ExpertiseExperience with client-facing roles, preferably working directly with customer issues.Ability to troubleshoot complex issues and provide step-by-step technical help, both written and verbal.Ability to recognize and prioritize critical tasks independently.Preferred Technical and Professional ExpertiseExperience in Databases e.g., DB2, MS SQL, Oracle.Experience in web deployment, CGI applications, and servlets.Cloud providers and underlying technologies (e.g., IBM, AWS, Azure, Orchestration software).Network administration.Location StatementMust have the ability to work in Canada without sponsorship.This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. #J-18808-Ljbffr