APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE,
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Information Technology Services (ITS)/ Business Solutions/Office of Enterprise Networking, Division of Network Services is recruiting for one (1) Computer Specialist (Software) III to function an Enterprise Network Specialist who will:
- Direct and manage projects in support of the WAN Infrastructure Environments, determining the necessary networks, servers, peripherals and/or related software for the timely implementation of the project; coordinate the design, installation, customization, testing, implementation, and support of these projects.
- Direct/manage projects that run on the Agency’s Enterprise-Wide Area Network, determining the necessary hardware/software for the timely implementation of the project.
- Coordinate the design and implementation of extremely complex hardware and software projects for the WAN; instruct or demonstrate to staff members and users the proper, efficient usage and/or installation of highly complex WAN systems and/or related software.
- Responsible for the thorough planning, evaluation, and design as well as participation in the installation, customization, testing, implementation, and support of the Agency’s extremely complex Enterprise-Wide Area Network infrastructure environment.
- Develop technical recommendations for executive management regarding WAN infrastructure needs so as to ensure the integrity and efficiency of the WAN and the minimization of loss of network time and/or resources.
- Perform administration, operations, and maintenance of large enterprise Storage Area Networks (SAN); configure, troubleshoot, support, performance tunes and maintain SAN systems.
- Diagnose, solve, and deliver root cause analysis for hardware/software issues; analyze and upgrade systems as necessary; isolate network problems using Syslog files.
Minimum Qualifications
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Preferred Skills
APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE,
The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.
Information Technology Services (ITS) is DSS’s technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.
Information Technology Services (ITS)/ Business Solutions/Office of Enterprise Networking, Division of Network Services is recruiting for one (1) Computer Specialist (Software) III to function an Enterprise Network Specialist who will:
- Direct and manage projects in support of the WAN Infrastructure Environments, determining the necessary networks, servers, peripherals and/or related software for the timely implementation of the project; coordinate the design, installation, customization, testing, implementation, and support of these projects.
- Direct/manage projects that run on the Agency’s Enterprise-Wide Area Network, determining the necessary hardware/software for the timely implementation of the project.
- Coordinate the design and implementation of extremely complex hardware and software projects for the WAN; instruct or demonstrate to staff members and users the proper, efficient usage and/or installation of highly complex WAN systems and/or related software.
- Responsible for the thorough planning, evaluation, and design as well as participation in the installation, customization, testing, implementation, and support of the Agency’s extremely complex Enterprise-Wide Area Network infrastructure environment.
- Develop technical recommendations for executive management regarding WAN infrastructure needs so as to ensure the integrity and efficiency of the WAN and the minimization of loss of network time and/or resources.
- Perform administration, operations, and maintenance of large enterprise Storage Area Networks (SAN); configure, troubleshoot, support, performance tunes and maintain SAN systems.
- Diagnose, solve, and deliver root cause analysis for hardware/software issues; analyze and upgrade systems as necessary; isolate network problems using Syslog files.
Minimum Qualifications
(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or
(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project; or
(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification
requirements.
Special Note
To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
Preferred Skills
- Knowledge of network facilities and data processing techniques and equipment.- Knowledge of a variety of computer application programs and their applicability to computer systems operations.- Knowledge of information systems performance monitoring and capacity management tools.- Knowledge of network operating systems and security software.- Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.- Ability to communicate ideas and instructions clearly and concisely.- Ability to coordinate with other staff, departments, officials, agencies, organizations, and the public.- Ability to interpret and apply rules, regulations, policies, and procedures.
55a Program
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City Residency is not required for this position
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
- Experience level: Experienced (non-manager)