Operations Manager

About us:We are The Property Law Firm LLP - a mid-sized real estate law firm with offices across Canada. Our commitment lies not only in providing exceptional service to our clients, but also in nurturing our greatest asset: our people. With a steadfast dedication to consistent service, communication, and culture, we’ve embarked on a journey to build a firm where every team member can flourish and contribute to our collective success.Overview:We are currently seeking an experienced and professional Operations Manager to join our team in Calgary. Reporting to the firm’s Partner, this role is critical for ensuring the smooth functioning of the business with direct accountability for operations, facilities, IT and employee relations. The ideal candidate will be an experienced people manager with exceptional communication skills, complemented by very strong organizational, planning and analytical skills. Responsibilities:Leads and directs end-to-end operational function for the Calgary office to ensure smooth, effective and efficient systems, tools and processesPartners closely with lawyers to ensure strong alignment across operational processes and specific team needsLeads local recruitment planning and onboarding process Manages administrative team to ensure high performance, engagement and development Responsible for resolving employee relations issues in partnership with the HR teamEnsures compliance with industry and legislative standards Ensures employee updates and changes are appropriately recorded and integrated with payroll Oversees all office facilities, maintenance, security, cleanliness and space allocationOversees IT procurement and provides essential local IT supportVendor management including selection, contract management and budgetingClient escalation swiftly addresses, resolves or escalates client complaints Qualifications:University degree in any discipline or equivalent experienceAt least 8 years of experience as an Operations Manager with direct team responsibility Experience as a Real Estate Law Clerk or Paralegal strongly preferredProficiency in Microsoft Office Suite (Word, Excel, Outlook)Superior communication and interpersonal skillsAbility to multitask and prioritize tasks effectivelyAlignment and commitment to our values: Consistency, Communication, and CultureIf you are an enthusiastic and organized individual with a passion for people and building great businesses, we encourage you to applyWe are an equal opportunity employer and are committed to providing accommodation in accordance with applicable laws. Discrimination or harassment based on any protected characteristic under Alberta law is strictly prohibited. We comply with legislation such as the Alberta Human Rights Act to ensure equality and accessibility for all. If you require accommodation during the recruitment process, please contact the poster.