Senior Product Manager, Festivals

Senior Product Manager, Festivals SENIOR PRODUCT MANAGER, FESTIVALS Location: Toronto, ON Division: Ticketmaster NA – Festivals & GA Line Manager: VP, Product – Festivals & GA Contract Terms: Permanent, 37.5 hours per week THE TEAM We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOB This role consists of being the voice for our festival clients and will be responsible for gaining a deep understanding of festival persona needs and using this expertise to shape future products. This individual will build strong relationships with festival experts across the global business and will be responsible for translating and collecting user needs/gaps, pre-empting future needs, creating business cases, prioritizing and ensuring forward momentum of these items through the product organization. WHAT YOU WILL BE DOING Gain and represent deep understanding of user persona needs, working in close collaboration with global Festival experts. Create, refine and escalate KPI driven, value backed business cases for prioritization, ensuring forward momentum. Support Project Management Organization in upward communication and presentation of product-level progression and delivery timelines. Identify and communicate market trends, opportunities, and competitive product threats. Drive solution development strategy based on competition, market dynamics and emerging technologies. Ensure key software performance metrics, including response times, quality, utilization, and customer satisfaction measures are defined and achieved. Complete post-mortems to identify critical success factors of product usage and use data to consistently strengthen and improve product strategies. Support and work in collaboration with relevant leaders to create short and medium-term product and technology globally. Clearly support others by providing honest, open, two-way communication and feedback. This role may include significant travel and time on site at festivals. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 7+ years of product management experience, with exposure both to front-end user experiences and backend processes. Previous experience in ticketing field preferred, along with a keen understanding of trends in e-commerce, technology and Ticketmaster’s product. Demonstrate successful delivery of multiple product cycles in an agile environment. Must be entrepreneurial and have excellent, executive-level communication. Must be capable of managing multiple projects simultaneously. Solution and team oriented while demonstrating the ability to work independently and adapt to changes in a rapidly evolving industry. Be highly analytical and curious – you should be driven to know whether a product is working, and why. Bachelor’s degree or equivalent experience, MBA a plus. YOU (BEHAVIOURAL SKILLS) Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry. Passionate – A love for your craft that pushes you to strive for elegance and quality in your work. Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Inquisitive – A forever student, always seeking to learn and grow with and from your peers. Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Organizational Skills – Manages competing priorities of several teams/departments/locations. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. #J-18808-Ljbffr