CBWM Products Process Business Control Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

As part of the Consumer, Business & Wealth Management Banking & Lending Products Process Management team, this role will be responsible for oversight of processes, controls, risks & key measures associated with CBWM Products by delivering critical assessments/enhancements improving process/control documentation and adherence to ensure our products are delivered as intended.

Responsibilities:

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Maintains a thorough inventory of core processes and the associated inherent risks in accordance with the QA Standard by leading & executing assessments of the current environment across products
• Develops and executes plans to efficiently move “needs improvement” rated processes & controls to “satisfactory” in partnership with the FLU
• Provides visibility of process & control performance failures and potential issues to leadership, and directs development of activities to improve
• Reviews, discusses and analyzes any new process and/or control weakness enhancements
• Supports internal and external exam activities with timely responses and expertise regarding Product related processes, controls and metrics
• Engages with the product organization to partner on process design, control identification, improvements & control coverage recommendations in accordance with Enterprise Policy and Line of Business Standard(s)
• Develops relationships and partnerships with CBWM Product Process Owners/Delegates, CBWM Product Leadership, Centralized Consumer Business Controls and Compliance & Operational Risk
• Ensures processes & controls are appropriately documented, risks are assessed & metrics are developed with product owners, as needed
• Additional responsibilities to be assigned as needed based on business needs and requirements

Required Qualifications:

• 4+ years of Process, Business Control, Compliance and/or Risk experience
• Strong understanding of Process, Controls, Risks & Control Measurements
• Proven track record of identifying and acting on opportunities for process improvements
• Excellent oral and written communication skills
• Ability to succinctly convey information to executive leaders and stakeholders
• Strong Single Process Inventory (Process Owner Portal), ORCIT (Key Measures), PowerPoint and Excel knowledge
• Ability to build relationships across multiple businesses and/or business partners
• Strong organizational skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Self motivated & able to work independently

Desired Qualifications:

• Process Design experience including Visio familiarity
• Knowledge of CBWM Products Processes
• Process, Control and Performance metric development & design

Skills:

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift:

Hours Per Week: