Digital Account Director

Our mission is to Drive Business Performance. We use data to create personalized and connected experiences that deliver transformative business outcomes. Our role is to ensure our clients meet their quantifiable business goals every day, consistently, in every market. We are entirely focused on delivering better business results through optimization, creation and analysis across all digital platforms. Our scope ranges from recommending how to use content more effectively to optimizing daily media channel performance and maximizing visibility in eCommerce platforms.Job DescriptionClient-focused, solution-driven and passionate about all things digital, the Digital Account Director is responsible for tactical leadership across all client digital initiatives. Reporting to the SVP, Client Services of Dentsu Studios, you are an integral member of the Account team by ensuring that day-to-day digital client contact and cross-functional team operations runs efficiently.Responsibilities:Provide digital strategic leadership to identify growth opportunities in collaboration with client and internal teams.Provide strategic direction for website-related initiatives.In collaboration with product and creative leadership groups across the network, plan, structure and lead digital engagements based on client needs.Responsible for day-to-day digital client contact and cross-functional team operations.Manage and foster relationships with key digital clients, liaising with them regularly.Oversee internal digital team and lead the majority of client communications, set expectations, and manage quality of deliverables to deadline.Oversee client budget management and billing process while contributing to forecasting estimates.Prepare reports and presentations for clients and internal teams.Establish and oversee client-specific processes to ensure budget and timeline efficiencies and the highest quality of deliverables.Manage all financial metrics related to the client – billability, utilization, and revenue forecasts.Qualifications6+ years in a management position, ideally in an agency environment, leading multiple top-tier clients across their digital campaign and development initiatives.Extensive experience directing clients with website and app-related projects.Experience across a range of verticals including Automotive, Consumer Packaged Goods, Pharma, and Financial.A strong leader who understands how to work effectively in a fast-paced, evolving organization with a proven ability to manage client relationships.Experience in account planning, budget forecasting, and financial reporting.A proven track record of interacting and fostering relationships with clients.A strong understanding of project management methodologies and platforms.Experience with Salesforce is a plus.Additional InformationThe salary range for this position is $100k-$115k. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or begin a conversation about your individual accessibility needs throughout the hiring process. #J-18808-Ljbffr