BDC Sales Rep- OpenRoad Auto Group

UNLIMITED POSSIBILITIES AHEAD. Position: BDC Sales Rep Status: Full-Time Dealership: OpenRoad Head Office - Richmond Department: Client Contact Centre Compensation: $42,000-$55,000 per annum *this is a commissioned position - wages commensurate with experience & productivity.  We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad. We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role. If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today! A Career at OpenRoad Means You’ll Enjoy: Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching Internal and external, training & development opportunities for skill-development and growth Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment Comprehensive extended health and dental plan, tailored around Associate wellness Recognition and Engagement Events!  ROLE & RESPONSIBILITIES: Handling heavy outbound and inbound phone contacts. Following up with customers about their experience at OpenRoad. Contacting customers to schedule sales appointments. Providing customers positive experiences through excellent service. Forward escalations to appropriate management. Working in a process-driven work environment. Working with multiple software applications. Maintaining an updated customer database. Working in a process-driven work environment. Working with CRM systems. Maintaining an updated customer database. Must follow Company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor. This position will be expected to perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: An interest in the automotive industry. Strong customer service and phone skills. Possess strong organizational, follow-up and paper-flow handling skills. Quick thinker and learner, ability to multitask. Positive, flexible and process-oriented. Organized, Self-motivated, enthusiastic and detail-oriented. Professional and confident attitude, strong time management skills. Fluent in Mandarin and English is ideal or preferred. Completed high school education, or equivalent work experience. Previous call center experience (an asset but not required). Proficient with MS Office.