MCI is North America’s public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE and MCI D45 CRT LE CHARGE. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.
POSITION SUMMARY
Perform duties of an on-site Mobile Technician with primary duties to Troubleshoot and Repair equipment, complete Retrofits and Campaigns and keep up with all required computer reports and logistics of the job. Ultimate goal is customer satisfaction while maintaining a mutually beneficial company objective. Position requires travel to various locations to perform work. Position will work under the guidance the Technical Solutions Managers within assigned territory.
WHAT YOU WILL DO:
- On-Site Technical and Mechanic support at any location for Customer and MCI support.
- Assemble, organize, and maintain all company reports as required
- Communicate openly and professionally with internal, external customers, management and co- workers.
- Investigate, identify, and report product issues, including with supplier components.
- Recommend course of action to solve problems with respective departments.
- Assists with controlled testing of components and installations as asked by Management, TSS or Engineering groups
- Stay up to date with training on pertinent systems in our vehicle to perform top level OEM support of any coach or vendor components
- Identify and provide suggestions on how to improve the information in technical bulletins, Maintenance and any other Tech publications
- Resolve customer problems or complaints effectively and in a timely manner for mutual customer and our company’s benefit.
- Work special assignments as required.
Traveling is required for this position
WHAT YOU NEED TO BE SUCCESSFUL:
- Mechanic or Technical Trade School
- High Problem Solving skills, proficient with MS Office (Excel, Word, Outlook), Highly Technical, Familiar with Equipment Diagnostics, (Cummins Insite, DDDL, Allison DOC, Wabco Toolbox, Bendix ACOM) Electric Vehicle Diagnostics highly desired)
- Customer Service Background
- High organizational skills
- Motivating
- Self-starter
- Computer, CAN data logger
- High Problem Solving skills
- Proficient with MS Office (Excel, Word, Outlook, PowerPoint, TEAMS), Highly Technical, Customer Service Background, high organizational skills, motivating, self-starter
- Walking, sitting, occasional lifting and bending.
WHY JOIN OUR TEAM:
- Eligible for benefits on first day of employment:
- 401k
- Health, dental, and vision coverage
- Life insurance
- Paid holidays
- Paid time off
- Competitive wages
- Ongoing training and development through a variety of initiatives
OUR WHY:
We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.
ABOUT NFI GROUP:
Leveraging 450 years of combined experience, NFI is leading the electrification of mass mobility around the world. With zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.
With 8,000 team members in ten countries, NFI is a leading global bus manufacturer of mass mobility solutions under the brands New Flyer (heavy-duty transit buses), MCI (motor coaches), Alexander Dennis Limited (single and double-deck buses), Plaxton (motor coaches), ARBOC (low-floor cutaway and medium-duty buses), and NFI Parts. NFI currently offers the widest range of sustainable drive systems available, including zero-emission electric (trolley, battery, and fuel cell), natural gas, electric hybrid, and clean diesel. In total, NFI supports its installed base of over 105,000 buses and coaches around the world. NFI common shares are traded on the Toronto Stock Exchange under the symbol NFI. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.arbocsv.com, www.alexander-dennis.com, and www.nfi.parts.