First Nations, Metis, Inuit Candidates- Customer Service Roles

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.caAre you passionate about helping others and making a meaningful impact? Do you thrive in a dynamic environment where your contributions are valued and your growth is nurtured? If so we want to hear from you!CIBC is looking for talented, motivated individuals like you to join our team of customer service professionals. Whether you're assisting clients in-person, over the phone, or through digital channels, your role will be essential in delivering exceptional service and building lasting relationships.Roles included but not limited to:Client Service RepresentativeCustomer Service RepresentativeCall Centre RepresentativeCall Centre Chat Representative*Important Information For Each Position * All Client Service representative and Customer Service Representative roles will be part- time positions.Our Chat Representative Position will be under a 12 month contract and based solely in the GTA (General Toronto Area)Call Centre Representative roles will be based out of Halifax, Toronto and Regina with possibility of a hybrid or remote working model.Important Information for Remote/ Hybrid PositionsAgent @ Home Program RequirementsAbility to work independently in a private and quiet workspace (ie. in a room or office with a door that closes).Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.What CIBC offersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition programOur spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clientsWe cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. * You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. * You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. * You connect with others through respect and authenticity. * You're passionate about growing your knowledge. * You engage with your heart and mind. You care about people and respect different perspectives. You listen to and learn from the experiences of others. * You are a natural problem solver.