Consumer Relations Coordinator

Position:  Consumer Relations Coordinator                                     Reports to: Marketing Brand Manager We are looking for a Consumer Relations Coordinator to join our Marketing team. Our Consumer Relations Coordinator will act as the point of contact for consumer quality issues, fielding customer calls, managing information emails, and much more for all our brands. Opportunities In this role, handle all consumers questions and requests and ensure they are managed in a courteous and timely matter. Some challenges in this role include being patient, polite, and consistently providing a high level of customer service with all types of consumers. Also, it is crucial to stay up to date on product knowledge and effectively resolve consumer issues in conjunction with our internal teams. There will be an opportunity to impact customer experience in a positive way and serve as a brand ambassador for our products.  RequirementsHere is who you are… Drive & motivation You are passionate about healthy living and values which align with Silver Hills You want to join a progressive family-owned company on a mission to build healthier communities You enjoy performing tasks that require a lot of relationship building and customer interactions Character & ABILITIES  You are able to deal promptly, professionally, and courteously with others You are an excellent communicator who can easily work independently or collaboratively in a team You are a motivated self-starter with an optimistic attitude You are energized by interacting and dealing with people Knowledge & skills You have advanced computer skills including MS Office You have excellent customer service and relationship building skills You have superb organizational and time management skills Experience You have relevant experience working in a similar capacity You have experience with MS Office with an emphasis on Outlook, Word, PowerPoint, & Teams You have experience with a CRM tool such as IssueTrak, and Zendesk things you will do… Field customer calls and emails for all brands and e-commerce sites – Silver Hills Bakery, Little Northern Bakehouse, One Degree Organics, Carbonaut and Oven Door, Ensure high level of customer service is promoted consistently, Answers telephones in a prompt and courteous manner, Manage info@ e-mails for all brands, Respond to customer calls and emails within 2 hours (weekday) or 48 hours (weekend), Add all consumer calls and emails into IssueTrak Support Marketing team by providing feedback and edits for all comments collected through data collection tool Compile weekly summary reports and share with stakeholders, Stay up to date on product knowledge Act as a backup for the Office Administrator and Marketing Coordinators in their absence Adhere to all company policies and procedures Other related duties as assigned. OTHER … May on occasion work at various times including weekends, as the job requiresBenefitsWe offer our team members many benefits to help them achieve their goals and support our company culture: Opportunities for career growth and development Competitive Healthcare Benefits Package Performance Bonus and RRSP Matching Free delicious and healthy bread Fitness incentive fund to help you thrive Friendly and supportive work environment and an ambitious team Discounts at our retail store with a great selection of healthy organic products Company social events focused around health, great tasting food and getting together as a team Salary - 40,000 - 47,000 Want to learn more about our mission and products? Please check us out on Facebook, Instagram, and YouTube