General Manager, 10 Dean

General Manager, 10 DeanAbout the Role:Fitzrovia is seeking a dynamic General Manager to lead our No. 10 café and bar located at the base of our brand new Elm – Ledbury residential tower. The General Manager will be responsible for overseeing the day-to-day operations of our in-house café and bar. No. 10 Dean serves a diverse array of offerings, including coffee, wine, beer, cocktails, and food, all crafted with a focus on the highest quality ingredients and execution to meet the exacting standards of our residents and guests.The General Manager will work closely with, and report to the Regional Manager, 10 Dean and lead a team of Baristas, Bartenders, and Cooks. This role is pivotal in driving the café and bar's success, from educating residents and guests on our offerings to ensuring the highest standards of preparation and service across all offerings, whether it's a perfectly brewed espresso or a signature cocktail.At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.Check out our No. 10 Dean Instagram to find the latest information about our services.Key Responsibilities:Oversee all operational aspects of the No. 10 Dean café and bar, including the execution of a highly sophisticated coffee and bar programDeliver exceptional hospitality by actively seeking opportunities to exceed guest expectations in both café and bar servicesAddress and resolve customer complaints or concerns, demonstrating effective problem-solving skills and maintaining customer satisfactionOversee the operations and staffing of the Elm – Ledbury 10 Dean location, ensuring operational excellence across all areasMonitor the profitability of both the café and bar, devising innovative methods to enhance revenue and efficiencyLead the bar program with expertise, overseeing the creation and presentation of a wide range of beverages, from specialty coffees to craft cocktails, ensuring consistency and qualityDrive innovation through regular updates to both the café and bar menus, introducing new items, and ensuring the online presence is current and reflective of our offeringsManage the scheduling, training, and supervision of the Barista and Bartender teams, actively participating to maintain high standards of service and efficiencyFoster teamwork and a positive work environment, leading by example and promoting collaborative effortsOversee stock levels and manage ordering processes for both café and bar supplies, ensuring accuracy and efficiency in inventory managementHandle invoice management in accordance with Fitzrovia’s filing system, ensuring accurate tracking and cost managementTake a hands-on approach in managing financial procedures, including cash handling, balance sheets, and transaction accuracyBuild and maintain strong relationships with suppliers and customers, directly influencing long-term partnershipsEnsure compliance with health and safety regulations, and enforce liquor legislation and regulations.Maintain cleanliness and organization of both the café and bar areas, ensuring high standards of hygiene and ingredient handlingCollaborate with the 10 Dean site team and Property Events to develop and enhance offerings, ensuring alignment with overall objectivesQualifications and Experiences:Bachelors degree, Diploma or Certificate in hospitality management is an assetFood Handlers’ and Smart Serve certified requiredStrong knowledge of specialty cocktails, beer and wine required3+ years of previous supervisory experience in a fast-paced food and beverage operationHospitality-driven, positive attitude, able to provide outstanding customer service Strong organizational and communication skillsConfidence with espresso machines and creating a variety of beveragesAbility to effectively lead and motivate a teamPassionate about food and beverage, especially coffee and wine serviceAbility to multitask in a fast-paced environment with a positive attitudeAbility to work well under pressure and within tight deadlinesSelf-motivated, curious, responsive, and result driven.Strong teamwork, decision & problem-solving and attention to detail.Willingness to work a flexible schedule, including weekends and holidaysWhy Fitzrovia:Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA) and Montreal. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.We focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at [email protected].