Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportunities. However, the following must be delivered (iteratively) over the course of the project:
Provide subject matter expertise and recommendations on digital delivery, agile product development, and corresponding organizational transformation;
Assess and develop initiatives to grow and cultivate digital capability, capacity, and culture from the perspective of service transformation;
Advise and coach executive leadership teams on change to enable transformation in areas such as organizational structure, governance, capacity building, policy, infrastructure, and culture;
Create and present options, frameworks, models, and briefings for senior executives with regards to digital transformation, based on best and emerging practices and principles;
Facilitate strategic conversations to develop shared understanding and generate options for decision-making to align diverse stakeholder interests and goals;
Develop baseline and ongoing outcomes, key results, metrics, and other indicators;
Advise and coach product and platform teams throughout project lifecycles, from initial discovery and concept to production and continuous improvement.