Clinical Research Recruiter

BioPharma Services Inc. is a subsidiary of Think Research.

BioPharma Services was founded by two surgeons dedicated to advancing medical science to improve the life and spirit of their patients. With this same dedication and vision in mind, these physicians brought life to BioPharma.

Through each success, and even some failures, the perpetual drive to make BioPharma great has been determined by the will and dedication of our people. The will to empower their colleagues, friends and teammates to excel in all facets of clinical research and inspire performance to achieve greatness.

It is with this same culture and brand of excellence that we welcome our clients. To experience the team community that has propelled us into a global leader in medical research, to be a client-focused partner, where people and patients matter.

Again, we invite you to come and meet our people. Our people who have learned that success is better achieved and celebrated as a team than as an individual.

Why Us?

• It's not every day that you have the chance to change the way your friends and family are cared for - Make an impact!
• Everything we do – and we do it with passion – is to improve the quality of life for patients who benefit from the clinical trials that we perform for global pharmaceutical companies.
• We’re growing, and so will you with leaders who will support your development through mentorship and other opportunities
• Collaborative, creative, dynamic and flexible work environment, with a start-up spirit

The Role

Perform telephone interview and day-to-day activities of Recruitment and screening department.

You Will Have The Opportunity To:

• Conduct telephone eligibility screening of potential English-speaking volunteers for inclusion or exclusion in all phases of clinical trials which includes but is not limited to:
  • Reviewing screening criteria,
  • Providing an overview of the study,
  • Responding to volunteer preliminary questions,
  • Capturing brief medical and medication history of volunteers
  • Completion of required paperwork
• Book appointments for potential volunteers for onsite screening and assign volunteers to studies based on the results of medical screening visits
• Daily data entry, maintenance and updating of electronic volunteer files into Bio Pharma Services Inc. subject database for telephone recruitment
• Track statistics for clinical trials including but not limited to fill ratio, advertisement responses, and volunteer no show rates
• Create documents as required by recruitment and screening processes including, but not limited to:
  • Create Recruitment packages
  • Prepare lists for screening
  • Process referrals and referral payments
  • Master lists for Check-ins
• Participate in training of new hires if experience allows
• Cooperate with and support the Quality Assurance (QA) group during audit activities
• Ensure compliance with appropriate BioPharma Services Inc. SOP’s and GCP and ICH guidelines
• Other duties as may be required & as training and experience allow
• Enter and/or update potential volunteer information in the Recruitment Database
• Offer study participation and provide tentative study information to potential study volunteers
• Book, reschedule and/or cancel medical screening appointment(s) for potential study volunteer(s).
• Perform screening reception duties including but not limited to ID verification, recording of Demographic information.
• Build and maintain solid relationship with study volunteers by providing excellent customer service
• Resolve any volunteer related issues in a professional and timely manner
• Provide statistical reports to management e.g. month end report, study recruiting stats
• Participate in departmental meetings and assist management in implementing outlined departmental initiatives and developing strategies to maintain and increase subject retention
• Liaise with various departments regarding subject participation
• Help with main reception or clinic check-in as needed
• Direct calls, volunteers, couriers and visitors to the right person/department promptly
• Maintain screening related files
• Perform any other duties as required permissible by training and experience

What You Will Bring:

• 1 - 2 years’ experience in a customer service environment and/or call center
• 1-year work experience in a CRO an asset
• Strong organizing and planning skills to work independently with efficiency and accuracy
• Excellent interpersonal and public relation skills
• Demonstrated proficiency in English, with excellent oral and written communications skills
• Decisive, good decision-making skills, able to escalate response to situations when relevant
• Proficient in Microsoft Word and Microsoft Excel

Think Research and all subsidiaries are proud to be an equal opportunity employer and is committed to creating a diverse and inclusive workplace, free of discrimination and harassment.

We provide equal employment opportunities (EEO) to all employees and applicants regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We are committed to providing accommodations for people with disabilities. Should you require an accommodation, we would like to work with you to meet your needs.