Client Service Manager II

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Client Service Manager II (Fleet Operations)

Location:

Vancouver, BC, CA, V6B 5A1

Jobs by Category: Operations

Status: Full Time

Schedule: Regular

Description

As a single contributor in the Fleet Strategy & Operations team, you will work within a high performing and entrepreneurial team focused on enabling our internal stakeholders to serve TELUS’ customers, while relentlessly reducing vehicle-related costs, downtime, and emissions.

You will have the opportunity to be actively involved in fleet transformation and will be called upon to propose improvements and optimizations. You will also be responsible for resolving fleet-related issues encountered by our partners and internal stakeholders.

Our industry and technologies are in a transformational phase, so an essential part of being successful in this role involves being able to adapt and thrive in an environment of change and shifting priorities. On any given day, you could be tasked with resolving new vehicle build deficiencies with vendors, providing guidance as a subject matter expert, vetting and authorizing non-standard maintenance requests, or working cross-functionally to implement improvements to Fleet Operations.

Here’s how:

• Manage the life cycle and associated costs of TELUS Corporate vehicles including procurement, upfitting, maintenance/repairs, etc.
• Support electric vehicle Operations as we deploy EVs in scale, ensuring barriers and friction are addressed
• Coordinate vehicle insurance & registration renewal activities with our partners
• Act as key liaison with our vendors and internal stakeholders, ensuring the needs of our fleet are being properly addressed
• Support in the optimization and manage execution of TELUS’ vehicle replacement program
• Develop strategies to reduce vehicle downtime/costs and work with operations teams to ensure successful deployment of developed strategies

Qualifications

You’re the missing piece of the puzzle

• Valued for your 3 to 5+ years of asset lifecycle management, including procurement, contracts, maintenance record management, and end of life management
• Degree or diploma from a recognized post-secondary institution.
• Known as a strong collaborative team player
• Recognized for your ability to cultivate and maintain strong relationships with clients
• Demonstrated commitment to a customer-centric approach, ensuring exceptional service delivery and client satisfaction

Great-to-haves

• Background and/or past experience working with a national fleet
• Fluent in English and French (verbal and written)

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.