Marketing Customer Service Rep (Bilingual-French)

While this position is currently remote (Mon-Fri 9am to 5pm), we anticipate a partial return to the office in the near future. Candidates must be open to adapting to this change, balancing between remote work and in-person tasks at our Toronto office.

IMPORTANT: This position requires a bilingual candidate, with French as their first language and English as their second. High proficiency in both languages, both written and spoken, is a requirement for this role.

General Summary:

RepresentsEpsilon Marketing Services in assigned territory by providing excellent customer service by servicing and selling theEpsilon product line within existing customer base to ensure customer retention, customer satisfaction and loyalty.

• Consistently meet or exceed sales goals by sellingEpsilon Products to Clients in assigned market area
• Provides proactive consultative services to assigned customer base to ensure loyalty and retention
• Review product results and recommend needed enhancements to maximize programs
• Identifies need for additional products and services and communicates as appropriate
• Recommends and develops direct mail promotions that address dealership concerns on a timely basis
• Manage territory activity to optimize support of assigned key customers
• Works with dealer Marketing Consultant in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction
• Maintain and grows relationships with local OEM field representatives within the given territory
• Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients
• Solve existing issues and determine solutions to prevent further concerns
• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive Director.
• Assist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvement.
• Perform other relatd duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actions.
• Responds to regional and corporate requests for information and follow up to support communication.

Qualifications:

• 1 – 2 Years of Customer Service experience

Additional Information

About Epsilon

When you’re one of us, you get to run with the best.For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.