Job Description:
Do you have a natural ability for people management and a passion for providing an extraordinary customer experience? Can you mentor a team to champion a relationship of trust and confidence with customers and amongst each other? Then we have an excellent opportunity for you. We are currently hiring for the position of Manager, Customer Experience I where you will build, guide and inspire a team to accomplish personal development objectives.
[ads1]Job Responsibilities:
- Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations to achieve operational excellence
- Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelines
- Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary
- Coach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines
- Liaise with partners to provide customers with the best banking solutions to their financial needs
- Keep the team updated about end-to-end processes, policies, procedures, TD’s Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experience
- Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed
- Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team
Job Requirements:
- A dedicated people manager who can coach and handle a team for effective customer experience
- A self-initiator with strong organizational, planning and time management skills
- Sound knowledge of processes management, business and operational functions including banking solutions and concepts
- Undergraduate degree with over 2 years of relevant work experience
- A dynamic leader with strong influential skills to delegate duties and work expertly with customers and employees in a fast-paced work environment
- Tactful communicator who can exchange ideas and customer information in a concise and logical way
- Proficiency in software tools including MS Office, and internet applications
Job Details:
Company:TD Bank
Vacancy Type:Full Time
Job Location:Sarnia, ON, CA
Application Deadline: N/A
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