Analyst, Workforce Management page is loaded
Analyst, Workforce Management
Apply locations Mississauga time type Full time posted on Posted Yesterday job requisition id R103962Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Workforce Planning Analyst to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are you
Skills in exercising initiative and judgment in performing duties.
Highly organized and efficient
As the Workforce Planning Analyst you will use available data, , identify data gaps and work to close them to improve the ability to plan for workforce demands 30-60-90 days into the future. Use multiple factors such as work type and task complexity to create the best strategies for use of FTE and contract workforce to maintain service level commitments and minimize work backlogs. This position helps leadership across the business ensure they have the right capacity to meet demand and manage to the expected service levels.
A Day in the Life
Use volume forecasts and productivity analysis to model workforce capacity requirements mainly for back office (non-call center) operations. Compare forecasted to actual results in terms of volume, throughput, and headcount requirement to adjust the model as necessary.
Assist in productivity analysis and development of tools for area managers to track productivity of the internal and 3rd-party workforce. Assist director in managing day to day tasks with 3rd part workforce leadership in line with company objectives.
Identify and recommend opportunities to share resources across teams based on common skill requirements when workload balance shifts between teams or departments
Assist manager with projects and other duties as needed
Requirements
Bachelor’s degree preferred or equivalent business experience
3-5 years’ business experience
3-5 years’ Contact Center and/or Back Office forecasting & scheduling experience
Demonstrated Excel and data analysis background
Highly organized and efficient, ability to communicate via multiple channels
Strong competency in MS Office Suite, particularly MS Excel and Power Query
Familiarity with Power BI a plus
High attention to detail
Ability to work effectively independently and within a team
Exceptional verbal, written and presentation skills to gain agreements
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What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
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Element Fleet Management is the global leader in the fleet management industry, providing a full suite of customized services and consulting for our clients with commercial vehicle fleets. We offer our clients everything from streamlined vehicle purchasing and technology solutions to personalized driver safety resources. We simplify fleet management so that our clients are free to achieve their business goals, knowing that their vehicles are in good hands.
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