Manager, Customer Success & Technical Support

Manager, Customer Success & Technical Support

Part Time / Full Time

Manager, Customer Success & Technical Support

As a member of the Operations Team, you will lead the Customer Success team to provide world class customer service and technical support to ensure our customers have an excellent customer experience with seamless adoption of our products while also ensuring responsive technical support. Build strong relationships with key stakeholders while being an advocate for TMIs customers.

Responsibilities Include:

People Management

• Ensure staff have clarity of expectations through the delivery of objectives and understanding key deliverables
• Maintain schedule and established time standard compliance for all staff, i.e. by organizing and directly supervising staff, administering leave, monitoring, responding to staff headcount requirements, etc.
• Treat employees are fairly and equitably, have a sense of self-esteem, and are encouraged to develop to their full potential, i.e. by administering workplace policies and programs
• Support employee development, i.e. by evaluating performance, providing feedback, and supporting their growth
• Manage employee issues to enable employees to have a high degree of focus on their jobs, i.e. by resolving employee relations issues, performance problems, and disciplinary issues

Customer Success

• Establish metrics and advocate for the customer by coordinating with and influencing high performance across direct customer experience and indirect influence
• Monitor and measure customer trends working in cooperation with Sales and Planning to proactively address customer needs
• Liaison between multiple internal departments to ensure customer needs are met, including order processing, customer set-up, customer feed-back and complaint processing
• Creatively solve problems presented by customers and follow the escalation process to obtain rapid support if issue cannot be resolved independently
• Identify opportunities for improvement and implement customer centric tools and processes to improve the customer experience
• Ensure that available resources, e.g. ERP, are used to their full potential
• Be the lead voice of the Customer process
• Maintain knowledge in available technology and implement tools, such as AI, to enable the team

Enable Sales and Marketing Team Success

• Build and strengthen relationships with sales and marketing
• Engage customers on new promotions by rolling out promotional material through the existing communication channels
• Identify, reproduce, and document bugs for the I.T. team, to continuously improve the e-commerce platform
• Retain a solid understanding of the platform (deep product knowledge), features releases, and the development roadmap
• Clearly capture and inform Marketing of emerging technical requirements and enhancements identified by customers

Inquiries

• Rapid response to internal or external inquiries via phone, e-mail, and other electronic methods
• Utilize social media tools to monitor and communicate the product/business story
• Work effectively with Operations and Order fulfillment team to create simple, clear, and timely communication related to customer orders, building trust for the company

Technical Support Leadership

• Design of TS process workflows, scripts and guides to ensure timely and consistent support
• Implementation of reporting systems and dashboards to promote technical support functional effectiveness
• Provide technical support for connected medical devices and medical device applications across all smart phone platforms and generations
• Coach and train Customer Success Associates in technical support
• Provide feedback to Product Development and Marketing on customer communications
• Own resolution of the escalated technical support issues

Qualifications:

• Degree or Diploma in Engineering, Computer Science, Business, Customer Service, Marketing, Accounting, or a related field of study
• 5 years of experience in customer service or customer facing role working in a technical setting
• 1-2 years’ experience in leading / managing teams
• Experience in customer support for medical devices is considered an asset
• Additional language ability considered an asset, e.g. Spanish, Dutch, Arabic, etc.
• Excellent oral and written communication skills
• Excellent interpersonal skills
• Ability to troubleshoot software and efficiently
• Ability to learn new computer software quickly
• Ability to multi-task and drive continuous improvement
• Intermediate experience in MS Office (Excel, Work, PowerPoint, Outlook)
• Experienced working in ERP software

At an applicant’s request, TMI will make accommodation to its recruitment process to meet the needs of applicants with disabilities.

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Trudell Medical International in London, ON

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Store and/or access information on a device

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Create profiles for personalised advertising

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Use profiles to select personalised advertising

Advertising presented to you on this service can be based on your advertising profiles, which can reflect your activity on this service or other websites or apps (like the forms you submit, content you look at), possible interests and personal aspects.

Information about your activity on this service (for instance, forms you submit, non-advertising content you look at) can be stored and combined with other information about you (such as your previous activity on this service or other websites or apps) or similar users. This is then used to build or improve a profile about you (which might for example include possible interests and personal aspects). Your profile can be used (also later) to present content that appears more relevant based on your possible interests, such as by adapting the order in which content is shown to you, so that it is even easier for you to find content that matches your interests.

Use profiles to select personalised content

Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.

Information regarding which advertising is presented to you and how you interact with it can be used to determine how well an advert has worked for you or other users and whether the goals of the advertising were reached. For instance, whether you saw an ad, whether you clicked on it, whether it led you to buy a product or visit a website, etc. This is very helpful to understand the relevance of advertising campaigns.

Measure content performance

Information regarding which content is presented to you and how you interact with it can be used to determine whether the (non-advertising) content e.g. reached its intended audience and matched your interests. For instance, whether you read an article, watch a video, listen to a podcast or look at a product description, how long you spent on this service and the web pages you visit etc. This is very helpful to understand the relevance of (non-advertising) content that is shown to you.

Understand audiences through statistics or combinations of data from different sources

Reports can be generated based on the combination of data sets (like user profiles, statistics, market research, analytics data) regarding your interactions and those of other users with advertising or (non-advertising) content to identify common characteristics (for instance, to determine which target audiences are more receptive to an ad campaign or to certain contents).

Develop and improve services

Information about your activity on this service, such as your interaction with ads or content, can be very helpful to improve products and services and to build new products and services based on user interactions, the type of audience, etc. This specific purpose does not include the development or improvement of user profiles and identifiers.

Use limited data to select content

Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).

Ensure security, prevent and detect fraud, and fix errors

Your data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them.

Deliver and present advertising and content

Certain information (like an IP address or device capabilities) is used to ensure the technical compatibility of the content or advertising, and to facilitate the transmission of the content or ad to your device.

Match and combine data from other data sources

Information about your activity on this service may be matched and combined with other information relating to you and originating from various sources (for instance your activity on a separate online service, your use of a loyalty card in-store, or your answers to a survey), in support of the purposes explained in this notice.

In support of the purposes explained in this notice, your device might be considered as likely linked to other devices that belong to you or your household (for instance because you are logged in to the same service on both your phone and your computer, or because you may use the same Internet connection on both devices).

Identify devices based on information transmitted automatically

With your acceptance, your precise location (within a radius of less than 500 metres) may be used in support of the purposes explained in this notice.

Vendors can use your data to provide services. Declining a vendor can stop them from using the data you shared.

Exponential Interactive, Inc d/b/a VDX.tv

Data collected and processed: Device identifiers, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, IP addresses, Non-precise location data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device characteristics, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, IP addresses, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device identifiers, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Integral Ad Science (incorporating ADmantX)

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Non-precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Precise location data

Data collected and processed: Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: Device characteristics, IP addresses

Data collected and processed: Device identifiers, IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Probabilistic identifiers

Data collected and processed: Device characteristics

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device characteristics

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device identifiers, Privacy choices, IP addresses, User-provided data, Browsing and interaction data, Users’ profiles

Adobe Audience Manager, Adobe Experience Platform

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Privacy choices, IP addresses, Non-precise location data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Device characteristics, Privacy choices, IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Marketing Science Consulting Group, Inc.