Human Resources Advisor

Position: Human Resources Advisor Type: Full-Time PermanentLocation: On-site x5 days a week near Burrard StationSalary:$80,000+ The HR Advisor will assume responsibility for delivering expert and strategically driven HR advice to a dynamic and expanding client base, predominantly through telephone calls. This role will involve offering comprehensive guidance and solutions to clients across a broad spectrum of HR issues, ranging from routine inquiries to intricate and complex matters. Responsibilities:To support all clients with quality advice in a productive manner to provide efficient, solution-based advice, predominantly through call, but occasionally via video conference and emailTo receive a variety of calls from clients with HR issues or queries, which can include absence management, disciplinaries, workplace violence and harassment, terminations, etc.To provide clients with supporting information/documentation to assist them in implementing the advice/ solutions providedTo actively own cases to resolution, building rapport and working relationships with clients on each interactionTo review client documentation and provide advice accordingly taking their internal terms and conditions into account in each caseTo be actively involved with on-going training, ensuring that personal knowledge of HR and employment legislation is kept up to dateTo achieve clear and measured KPIs and to work within set SLAs in order to provide first call resolutionTo log all advice accurately onto Salesforce and other systemsTo follow internal protocols for managing and escalating cases where applicableQualifications:CHRP/CPHR designation is mandatory5+ years of experience in an advising roleAbility to work under pressure in a fast-moving, performance-driven environmentExcellent communication skillsAbility to juggle multiple tasks, prioritizing your workload accordinglyPrevious experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centreThe ability to motivate yourself and those around youAn organized self-starter with an enthusiasm for exceptional service deliveryBenefits:Day off on your birthdayEnhanced Benefits with Health and Dental CoverageWe offer a Registered Retirement Savings Plan (RRSP) Matching ProgramDowntown LocationVacation Days increase after 2 and 5 years’ serviceIf this sounds like you, please email your resume to Maggie Colorado [email protected].