The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well being, and supporting and serving our neighbors. For more than 170 years, the Y’s mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through our 24 traditional branches located in St. Louis City, seven Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting diversity, equity, inclusion and belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!
This position will be part of the Great Plains Learning Center team at the Gateway Region YMCA Association in St. Louis and will be responsible for serving a region of YMCAs in the area of Leadership Development. The Great Plains Learning Center (operating within the Gateway Region YMCA Association) is responsible for providing support on a variety of Leadership Development topics and services to YMCA branches and Associations in the following states: Missouri, Kansas, Iowa, Nebraska, South Dakota, and North Dakota. This role in particular will be responsible for employee support. In order to be effective in this role, we are looking for someone who can provide exceptional customer service, has experience working in leadership development or training and development, is willing to travel, and is able to quickly become familiar with 1) a large membership organization, and 2) a nationally recognized leadership development program.
Full Compensation Package (when applicable):
- Health Insurance
- Dental and Vision Insurance
- 403(b) Retirement Savings
- Retirement fund of 12% per pay period after 2 years of full time employment
- 20% Discount on tuition at Missouri Baptist University
- Free household membership to YMCA nationwide
- Discounts on YMCA programs
- Discounts on YMCA Childcare
Qualifications
- Bachelor’s Degree in Psychology, Organizational Leadership,
- Communications, Human Relations, Business Administration,
- Hospitality, Education, or similar is required
- 3-5 years relevant work experience
- Customer or Staff Service experience
- Google Suite experience
- Ability, confidence and experience with public speaking
- Familiarity with YMCA service delivery model preferred
- Experience working for a membership organization preferred
- Coaching certification preferred
- Project management certification preferred
Essential Functions
- Cultivate and nurture relationships with CEOs, Learning Champions, Alliances, Y Leaders, and other key stakeholders in the region; this includes providing and receiving regular updates at key meetings
- Identify, develop and support course trainers and faculty in the Great Plains region
- Serve as an expert consultant for the national YMCA-of-the-USA (Y-USA) Leadership Development Program and be able to answer questions to help clarify program requirements and opportunities; coordinate trainings, conferences, programs, and materials that meet the learning needs of staff.
- Generate excitement and enthusiasm for the Y-USA Leadership Development Program
- Respond promptly to requests for training support from Ys within the region whether this be by text, call, email, automated system, or other.
- Develop relationships and spot trends and issues; work with Y-USA and practice leads to meet needs.
- Attend regular stakeholder meetings focused on continuous improvement (may include Learning Center teams, Alliances, CEOs, CHROs, etc.)
- Innovate/Create processes, procedures, and policies that streamline branch support, enhance branch service, and that are designed for long-term use.
- Travel up to 30%: ability to travel within the region as needed, often for conferences, meetings, or trainings.
- Position is in person with remote flexibility.