Are you a client-centric individual with solid work experience and a strong understanding of eCommerce shipping logistics? If the answer is yes, this might be a great opportunity for you!
The ideal candidate will combine their customer service experience and knowledge of account management to assist the client in smoothly navigating the complexities of the logistics world.
Your Role as Senior eCommerce Account Manager:
As a Senior eCommerce Account Manager, you will become an integral part of our expanding Account Management department. Your primary responsibility will be overseeing client portfolios, which entails addressing their queries, comprehending their business requisites, and accommodating their specific demands. The ideal candidate will work in-house, ensuring seamless communication with cross-functional teams and fostering collaboration.
- Client Relationship Management: Build and maintain strong relationships with a portfolio of eCommerce clients. Engage with clients in person or virtually to understand their evolving needs and priorities.
- Strategic Planning: Develop tailored shipping strategies that align with their goals and leverage market trends and insights.
- Problem Solving: Respond promptly and effectively to client inquiries, concerns, and issues. Work closely with internal teams to troubleshoot and resolve challenges to ensure client satisfaction.
- Logistics Expertise: Provide strategic guidance and recommendations to partners to optimize eCommerce shipping operations.
- Cross-functional Collaboration: Work closely with internal teams, including Operations, Marketing, and Customer Service, to ensure seamless execution of client initiatives and projects.
- Reporting: Provide regular performance reports and updates to clients, highlighting achievements, challenges, and opportunities for improvement.
- Training and Support: Act as the Subject Matter Expert in educating clients on Stallion eCommerce shipping tools, platforms, and best practices
Requirements and Qualifications:
- 3 years of eCom working knowledge
- 3 years of logistics experience
- 3 years of managing relationships with dedicated clients
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Excellent communication and interpersonal skills
- Customer-focused mindset with a passion for delivering exceptional service.
- Problem-solving abilities and a proactive approach to challenges.
- Detail-oriented and highly organized
- Previous industry experience in the logistics industry is preferred
Additional Requirements:
- Travel may be required for meetings, conferences, and partner visits.
What does Stallion Express do?
Stallion Express (www.stallionexpress.ca) is a Toronto-based company specializing in B2B shipping solutions for online sellers. With multiple locations in Ontario, BC, and Quebec - our clients range from part-time eBay sellers to bigger eCommerce web stores, shipping hundreds of packages per day! We’re a dynamic team working towards a common vision: To help Canadian sellers ship parcels at the lowest possible rates. 20,000+ businesses in Canada have already saved over $10,000,000 in shipping costs for over 12 million parcels with Stallion Express.
What’s in it for me?
We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and most importantly, YOU. Some of the benefits we offer include:
- Birthday and work anniversary celebrations: Whether it's your birthday or work anniversary, we're all about celebrating you!
- Flex Time: We offer flexible start times to accommodate your schedule and preferences. This position is based out of our headquarters in Mississauga, Ontario. This role requires working in the office four days a week, with Thursdays being remote.
- Office gym: Our exclusive office gym is available 24/7 at our head office in Mississauga. It’s not a commercial gym, but it has all the necessities—and more!
- Corporate Telco Discount: Benefit from our exclusive corporate discount for you and your family!
Job Types: Full-time, Permanent
Pay: $70,000.00-$80,000.00 per year
Benefits:
- Company events
- On-site gym
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Application question(s):
- This is an in-house role based in Mississauga, are you comfortable commuting to the office 5 days a week?
- What is your salary expectation?
Experience:
- Customer service: 3 years (required)
- E-commerce: 3 years (required)
Willingness to travel:
- 50% (preferred)
Work Location: In person