Customer Experience Specialist - Frame and Truss

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Customer Experience Specialist - Frame and Truss

Apply locations Minto F&T Warnervale F&T time type Full time posted on Posted Yesterday job requisition id R039207

At Bunnings, you’ll make a positive difference to our business and beyond.

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.

By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.

About the Role:

As the Customer Experience Specialist Sydney/Central Coast for Bunnings Frame and Truss you will look to provide Personalised and Best Experience to our most valued F&T clients. In your role you will optimise F&T Quotes, Designs, Transport and Customer Experience in order to forge stronger relationships with clients ensuring our long-term success in NSW.

With 6 Frame & Truss Sites operating in Wacol, Minto, Warnervale, Unanderra, Hallam and Truganina there couldn’t be a better time to join the Bunnings F&T team as we look to expand our F&T offering across the country.

This role will see you work closely with our team of Estimators, Engagement Team, Account Managers and Suppliers plus F&T Clients to provide consistent and cost-effective projects whilst streamlining processes for our largest F&T customers.

Your experience and influencing skills will be tested daily as you will provide Coaching and Training to internal teams and clients on-site as a trusted advisor.

What's involved:

• Enhance Customer Experience by becoming part of their Building projects
• Help Train and Develop the Estimation team in providing consistency
• Build out tailored Customer Scope of works documents for all priority customers
• Assist Account Managers and Specialist selling teams with specialist knowledge and education on Frame and Truss solutions
• Audit, review and analyse existing customer job commitments for margin improvement opportunities.

Who we're looking for:

As the Customer Experience Specialist for Frame and Truss QLD you will be a highly driven individual with a strong knowledge of Frame & Truss, Construction, Engineering or Manufacturing. Previous experience in Estimation / Design / Detailing is prefered whilst having the ability to execute and develop sales strategies. You must be able to wear many hats, influence multiple stakeholders and have a good understanding Construction, Manufacturing or Engineering.

If this sounds like the role you have been looking for or you need further information get in touch today or Click Apply Now.

A full PD is available after applications have been received.

You’ll be part of a workplace where you’ll feel like you belong.

There's so much on offer when you're part of our Bunnings team with benefits including:

• Our flexible and informal work environment which helps bring balance between work and home.

• Team discount at Bunnings, OnePass and with other Wesfarmers retailers including Kmart, Target, Officeworks and Catch.

• Discounts from corporate partners (such as private health insurance, gyms, car rental) and cost price food and drinks at our Bunnings café.

• 12 weeks paid parental leave, regardless of gender, annual flu vaccinations and health checks.

• The opportunity to create a real difference in your local community and environment.

Join us and experience Bunnings from the other side of the counter.

Please note that if your application progresses to the reference check stage, you may be required to submit a police check. If your search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.

About Us

Our Commitment

At Bunnings, we believe a diverse team creates the best mix of perspectives which helps us innovate and make better decisions. We want our team to have diverse thinking, perspectives, backgrounds and education, which supports us in representing the local communities we serve and so our team can bring their whole self to work.

A diverse and inclusive team makes everyone feel valued, respected and connected at work. We’re committed to creating a safe and supportive work environment for all team members regardless of age, disability, gender identity, sexual orientation, race, ethnicity or background.

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