Enhanced Client Services Supervisor – Centralized Housing Help Worker Program

Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options. Position type: Full-time, Permanent Hours of Work: Mon-Fri, 9am-5pm, with one late evening (noon-8pm) required each week Starting Date: ASAP Submit Resume to: Applicants please quote ‘ECS-HHW' The successful applicant will oversee the Centralized Housing Help Worker program and will be supporting a team of Housing Help workers to ensure that clients across the HFS portfolio are provided with the resources they need to help them achieve their housing goals. Job Responsibilities: Supervise a unionized workforce within the context of the Collective Agreement. Provide expertise and support to Housing Help Worker team. Supervision and caseload management across the Centralized Housing Help Worker Program, including coordinating regular case conferencing Knowledge of tenant population, diversity issues, anti-discrimination practices and systemic reasons for homelessness. Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and rental legislation in Ontario; Shelter Standards and Social Housing Reform Act Develop and implement programs focused on the optimization and continuous improvement of the performances and practices Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc. Implement and maintain a system for collecting relevant statistics needed for evaluations report and funding proposals Manage city operated database and Homes First case management system Ensure effective communications with other departments within Homes First Society as well as with external agencies Prioritize and assign shift responsibilities and duties to team members Oversee staff in developing individualized case plans with designated participants and help participants achieve their goals Ensure that all documentation is completed to agency standards Able to work occasional weekends and/or evenings, when required Working in an environment where there may be smoke is required. Other responsibilities, as required Qualifications: Post-secondary education in related field or equivalent in education and experience At least 3 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness. At least 1 years experience supervising unionized staff. Demonstrated experience performing assessment, advocacy, referral and case management functions and ability to effectively prioritize work in a fast paced environment Ability to work effectively in a collaborative team environment Excellent communication, organization and time management skills Supervisory experience in a unionized setting an asset Knowledge of relevant laws, standards and guidelines; including the Ontario Landlord and Tenant Act and rental legislation in Ontario. Knowledge of resources and services available in the community Excellent interpersonal, conflict resolution and organization skills Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homeless Sector considered an asset. Working in an environment where there may be smoke is required. The successful applicant must provide a criminal record check that is satisfactory to Homes First Society Homes First Society is an equal opportunity employer Please no phone calls, only those people selected for interviews will be contacted. Accommodation Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs. Covid-19 Vaccination Policy Please note, all candidates offered a position with Homes First from September 8, 2021 onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.