Senior Team Lead, Account Management (Global Poker)

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we’re on a mission to be the biggest gaming company in the world!

Due to major growth we are expanding our Growth team in Toronto and are currently looking for a Senior Team Lead, Account Management (Global Poker) to join the team.

As a Senior Team Lead, Account Management, you’ll mentor and guide the team of Account Managers in strategic account management, advanced problem solving, Poker game play and intricate relationship building.

Key responsibilities will include:

• Manage the activities of the Account Managers and by proxy, all of its 1000+ customers. Guide them with department practices and well defined management precedents.
• Meet with the team regularly to discuss account management strategies and help guide them through difficult escalations in their portfolio of customers.
• Use KPI’s to inform opinions on Account Manager portfolio performance and how to grow and improve in the role.
• Regularly review your approach to customer assignment and customer journeys for the Global Poker Account Management team and make recommendations for either growth or retention uplift to the Head of Account Management.

What you will bring to the role:

• 5+ years demonstrated B2C relationship management experience as well as 3-5 years experience in Team Management.
• Advanced understanding of Poker and/or Casino Table games a significant advantage.
• Demonstrated proficiency using various software and technology platforms, including CRM database management experience.
• Demonstrates client focused approach with high level emotional intelligence.

About VGW

VGW has been disrupting the online gaming world since 2010 and we're only getting started. We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work. That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Find out more atwww.vgw.co

If you want to join a team that does things differently apply today and we look forward to seeing what you can bring to our team.

Why VGW?

We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.

We are committed to creating a diverse, engaging and inclusive culture for our people to shine, with a workplace that honours your experiences, perspectives, unique identity and passions. For those reasons, we encourage you to browse our employment opportunities and apply today. Please let us know of any accommodations you may need during the application process.

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.We encourage all qualified applicants to apply, however only those selected for further consideration will be contacted.